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Room Attendant

3 months ago

Denver, United States Wyndham Hotels & Resorts Full time

** Room Attendant**

Location: Denver, CO, US

Property Name: La Quinta by Wyndham Denver - Airport - DIA Req Id: 13265

**Job Summary**

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

**Education & Experience**

* High School diploma or equivalent and/or experience in a hotel or a related field preferred.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Ability to stand during entire shift.

**General Requirements**

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

* Maintain a warm and friendly demeanor at all times.

**Fundamental Requirements**

* Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

* Thoroughly clean guestrooms according to standards.

* Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

* Remove all trash and dirty linen from guestrooms and hallways.

* Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).

* Restock housekeeping cleaning cart for next day's use.

* Replenish chemical bottles.

* Clean room with the door closed according to standards, unless requested to do otherwise by the guest.

* Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

* Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

* Handle items for Lost and Found according to the standards.

* Ensure overall guest satisfaction.