Current jobs related to Customer Service Center Representative I - Fair Lawn - Columbia Bank

  • Customer Service Representative

    4 weeks ago

    Fair Lawn, New Jersey, United States Depasqualeco Full time

    Welcome Customers: Create a friendly atmosphere by greeting customers warmly.Exceptional Service: Deliver outstanding assistance to ensure a positive shopping experience.Understand Customer Needs: Collaborate with customers to identify their preferences and requirements.Product Knowledge: Provide detailed information about our offerings and suggest suitable...

  • Customer Service Representative

    4 months ago

    Fair Lawn, United States DePasquale Salon Systems Full time

    * Answer incoming customer calls. * Enter customer orders into the system. * Handles all customer queries and complaints. * Organize & file paperwork. * Must be able to work in a team environment. * Ability to manage under pressure while maintaining a courteous approach with customers and coworkers. * Experience in standard ERP systems preferred.

  • Customer Service Liaison

    6 days ago

    Fair Lawn, New Jersey, United States Depasqualeco Full time

    Key ResponsibilitiesWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Answer incoming customer calls in a timely and professional manner.Enter customer orders into our system with accuracy and efficiency.Handle all customer queries and complaints in a courteous and...

  • Customer Service Liaison

    2 weeks ago

    Fair Lawn, New Jersey, United States Depasqualeco Full time

    Job Summary:As a Customer Service Representative at Depasqualeco, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, as well as the ability to work in a team environment.Key Responsibilities:Answer incoming customer calls and respond to customer...

  • Patient Service Representative

    1 month ago

    Fair Lawn, United States Summit Health Inc Full time

    Essential Job functions: Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patient Patient, Patient Access, Representative, Service, Customer Service, Office Supervisor, Healthcare

  • Customer Service Representative

    1 week ago

    Oak Lawn, United States U-Haul Full time

    Location: 8900 S Cicero Ave, Oak Lawn, Illinois 60453 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...

  • Customer Service Representative

    4 weeks ago

    Oak Lawn, United States Webb Chevrolet Oak Lawn Full time

    Customer Service Representative - Full Time About Webb Automotive:  Established as a family-owned business, Webb Automotive has grown and thrived for over 50 years across Illinois and Northwest Indiana. With a culture that encourages embracing change, continuous education, and innovation, Webb Automotive stands as a beacon of opportunity for those seeking...

  • Customer Service Representative

    2 months ago

    Oak Lawn, United States Webb Chevrolet Oak Lawn Full time

    Customer Service Representative - Full TimeAbout Webb Automotive: Established as a family-owned business, Webb Automotive has grown and thrived for over 50 years across Illinois and Northwest Indiana. With a culture that encourages embracing change, continuous education, and innovation, Webb Automotive stands as a beacon of opportunity for those seeking...

  • Customer Service Representative

    7 days ago

    Fair Oaks, California, United States Taymax Group Full time

    Member Services RepresentativeFair Oaks, CA 95628Pay: $16.50/hourWe're committed to delivering exceptional customer experiences at Planet Fitness. As a Member Services Representative, you'll play a key role in creating a positive and welcoming environment for our members, prospective members, and guests.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    17 hours ago

    Oak Lawn, Illinois, United States Mike Haggerty Auto Full time

    Customer Service Representative At Mike Haggerty Auto, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to every customer you interact with, both in person and over the...

  • Customer Service Representative

    2 weeks ago

    Fair Play, South Carolina, United States Travel Centers Of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at TravelCenters of America. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for every traveler who visits our travel centers.Key...

  • Customer Service Representative

    2 weeks ago

    Fair Play, South Carolina, United States Travel Centers Of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at TravelCenters of America. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for every traveler who visits our travel centers.Key...

  • Licensed Practical Nurse

    3 weeks ago

    Fair Lawn, New Jersey, United States Maple Glen Center Full time

    About the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at Maple Glen Center. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe condition, and report changes in condition.Contribute to...

  • Licensed Practical Nurse

    2 weeks ago

    Fair Lawn, New Jersey, United States Maple Glen Center Full time

    About the RoleWe are seeking a skilled Licensed Practical Nurse to join our team at Maple Glen Center. As a LPN, you will play a vital role in delivering high-quality patient care and contributing to the overall success of our healthcare organization.Key ResponsibilitiesEvaluate patients/residents to collect data, observe condition, and report changes in...

  • Licensed Practical Nurse

    3 weeks ago

    Fair Lawn, New Jersey, United States Maple Glen Center Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse to join our team at Maple Glen Center. As a Licensed Practical Nurse, you will play a vital role in delivering high-quality patient care and contributing to a positive clinical outcome.Key ResponsibilitiesEvaluate patients/residents to collect data, observe condition, and report changes in...

  • Commercial Lender III

    4 weeks ago

    Fair Lawn, United States Columbia Financial Services Inc Full time

    Summary: A Commercial Lender (C&I) at Columbia Bank is responsible for bringing in new business relationships and analyzing commercial loans of varying complexity and dollar size. This position works directly with teams of lenders and commercial credit analysts to address loan renewals, modifications and occasionally approve new loans; recommends loans for...

  • Customer Service Representative

    5 days ago

    Oak Lawn, Illinois, United States Webb Chevrolet Oak Lawn Full time

    About Webb AutomotiveAs a family-owned business, Webb Automotive has been a driving force in Illinois and Northwest Indiana for over 50 years. Our culture is built on embracing change, continuous education, and innovation, making us a beacon of opportunity for those seeking career growth.We're a hub of perpetual learning, where our team guides and educates...

  • Customer Service Representative

    3 weeks ago

    Fair Play, South Carolina, United States Travel Centers Of America Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier at TravelCenters of America. As a key member of our store team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience for every traveler who visits our travel centers.Key...

  • Commercial Lender III

    4 months ago

    Fair Lawn, United States Columbia Bank Full time

    Job DescriptionJob DescriptionSummary:A Commercial Lender (C&I) at Columbia Bank is responsible for bringing in new business relationships and analyzing commercial loans of varying complexity and dollar size. This position works directly with teams of lenders and commercial credit analysts to address loan renewals, modifications and occasionally approve new...

  • Patient Service Representative

    1 week ago

    Fair Lawn, New Jersey, United States Summit Health Inc Full time

    About Our CompanyWe're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services. Our multispecialty and urgent care providers serve millions of patients across traditional practices, homes, and virtually through our operating companies.Job DescriptionEssential Job Functions:Greet patients, families,...

Customer Service Center Representative I

4 months ago

Fair Lawn, United States Columbia Bank Full time
Job DescriptionJob Description

SUMMARY: As a vital member of our Customer Service Center, you will serve as the first point of contact for our clients, addressing a wide array of banking needs. This position requires a commitment to delivering exceptional service, a proactive approach to solving problems, and the ability to enrich client interactions with comprehensive product knowledge and support. The role is crucial in ensuring client account safety and providing seamless support through calls, emails, and chat while maintaining professionalism and team spirit. Bilingual preferred.

Job Responsibilities:

Client Interaction Enrichment

  • Provide personalized support and solutions for clients' banking needs, including but not limited to general account inquiries, debit card issues, online banking assistance, and loan servicing inquiries through, email, telephone, and chat.
  • Identify and resolve issues, concerns, complaints, and requests for information regarding the Bank’s products and services to the satisfaction of the customer.
  • Utilize appropriate technology and resources to effectively manage each customer interaction and strive for the goal of first call resolution.
  • Proactively identify opportunities to add value during each interaction, ensuring clients feel heard, valued, and supported by going the extra mile to exceed client expectations, fostering trust and loyalty.
  • Project a professional image to the customer, ensuring that all customer service protocols are demonstrated in each interaction.

Training, Team Collaboration, and Support

  • Work collaboratively within a team environment to share knowledge, solve problems collectively, and ensure consistency of support.
  • Participate in team meetings and training sessions, contributing positively to the team's development and success.
  • Successfully completes all required training including computer, telephone technology, products and services and standards of excellence.
  • Demonstrates proficiency in multi-tasking, patience, and the ability to manage stress during peak periods.

Compliance, Account Safety, and Security

  • Prioritize the protection of client account information with a vigilant approach to security
  • and privacy.
  • Employ the bank's policies and procedures to safeguard client data against unauthorized access or fraud.
  • Comply with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures.
  • Identify/generate sales leads through conversations and strive to offer Columbia Bank products to meets customers’ needs.

Comprehensive Product and Service Knowledge

  • Maintain an in-depth understanding of the bank's products and services, enabling informed recommendations that suit clients' unique banking needs.
  • Stay current with the latest banking trends, products, and technologies to provide accurate and up-to-date information.
  • Engage in ongoing training and professional development to enhance your banking knowledge and customer service skills.

Effective Communication and Follow-Up

  • Handle client communications across multiple channels, including phone, email, and live chat, ensuring clear, concise, and effective exchanges.
  • Log and track follow-up cases, ensuring all client issues are resolved in a timely and satisfactory manner.
  • Accurately records all pertinent information required for research, adjustments, or resolution of every service request.

Other Responsibilities

  • Perform other job-related duties, including Fulfillment tasks, as may be assigned.

Job Requirements:

    • High school diploma or equivalent required.
    • Associate or bachelor’s degree preferred, not required.
    • 1-2 years of experience in a customer service capacity, especially in a call center or banking environment, is preferred.
    • Demonstrated ability to provide outstanding customer service.
    • A passion for helping others and the ability to empathize with and prioritize customer needs.
    • Ability to always uphold a high degree of service standards.
    • Excellent verbal and written communication skills. Ability to convey information clearly and effectively across various communication channels.
    • Strong attention to detail and accuracy, especially in handling customer inquiries and servicing banking needs.
    • Proactive and creative problem-solving skills. Ability to assess customer issues and find effective solutions quickly.
    • Comfortable using banking software, databases, and systems. Familiarity with digital banking services is advantageous.
    • Strong PC trouble shooting skills, such as browser settings and proficient with internal systems.
    • Ability to work effectively as part of a team. Willingness to support colleagues and collaborate to achieve team goals.
    • Flexibility to adapt to changing environments, banking products, and customer needs. Ability to handle stress and work under pressure in a very structured environment.



Columbia Bank and its affiliates is an Equal Opportunity Employer
Affirmative Action Employer/Males/Females/Protected Veterans/Individuals with Disabilities


11:15am-8:00pm Monday, Wednesday, Thursday & Friday
Saturdays 8:00am-4:00pm