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Water Restoration Supervisor

4 months ago

Easley, United States SERVPRO of OconeeSouth Anderson Counties Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Summary:


The supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the supervisor demonstrates to customers and clients the companys Here to Help commitment.

Primary Responsibilities:


1. Facilitate a positive customer experience and ensure customer satisfaction of services.

2. Communicate clear expectations to Restoration Technicians and supervise their activities.

3. Coordinate and perform production processes as scheduled and ensure quality control.

4. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.

5. Document a detailed and accurate job file to support the services provided.

6. Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Secondary Responsibilities:

1. Coach and train production technicians.

2. Communicate with production manager and office staff on project progress and issues.

3. Continue development of production expertise in services, cleaning products, and equipment.

4. Other tasks/duties as required by employer.

Necessary Experience and Skill Set:

Minimum 2 year of experience in water restoration required.
IICRC WRT & ASD certificate required.
Strong supervisory skills.
Strong communication skills, oral and written.

Physical and Work Environment Requirements:


Regularly lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, working at ceiling heights, working in tight spaces (i.e. crawl spaces, attics), repetitive pushing/pulling/lifting/carrying objects, working with and around chemicals, and working overhead.

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:30 a.m. 4:30 p.m., Monday Friday, 40 hours per week. This position frequently requires long hours (at times beyond 8 hours a day), including some evening and weekend work (Rotating on-call). Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected during storm events.