Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Chase Staffing in Greenville, SC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving customer concerns in a timely and professional manner.
Key Responsibilities:
- Provide professional and effective assistance to all customers with their needs, either on the phone or at the front desk.
- Sign up new customers for service and customer portal.
- Address customer concerns/inquiries regarding new service, bills or complaints (abnormal or continuous usage).
- Initiate CS work orders.
- Check and appropriately respond to phone voice mail messages within one hour.
- Communicate with Field Services Supervisor and field personnel.
- Review customer usage data to determine adjustment eligibility.
- New Tap Process (Service Address to Account Conversions).
- Setting up new parcels in Tyler (Service Address Creation).
- Assist field employees and customers with tap/meter locations utilizing GIS mapping (Inframap).
Requirements:
- High School Diploma or G.E.D. required.
- Proficient computer skills including Microsoft Word and Excel, ability to learn and utilize Utility Billing software and other software as needed.
- Water Utility experience including customer service preferred.
Benefits:
- Competitive hourly rate.
- Opportunity to work with a dynamic and growing company.
- Professional development and training opportunities.
Equal Employment Opportunity:
Chase Staffing is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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