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Service Operations Manager

2 months ago

Ponte Vedra, United States Serenity Healthcare Full time
Job DescriptionJob Description

Service Operations Manager
Onsite - Ponte Vedra Beach-Nocatee, FL  
 
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Service Operations Manager for our Ponte Vedra Beach-Nocatee, FL office. Your primary responsibility will be to own the metrics that allow patients to heal with TMS treatment.   

Direct support from organizational leadership will help you cultivate the skills to successfully manage a practice independently.  Serenity’s proven clinical model, leading to 130% growth year over year, will be shared with you as you are trained and mentored to quickly advance your career. 
 
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.  
 
Benefits  

  • Accelerated healthcare career growth – rapid advancement opportunities    

  • Insurance benefits (Medical, Dental, Vision) and 401K   

  • 20 days off annually (10 PTO days and 10 Holidays)   

  • Employee access to Serenity’s treatment options 

Responsibilities   

  • Understand and connect patients with Serenity’s treatment options 

  • Provide support for 1 to 3 providers 

  • Train and educate new provider assistants 

  • Daily coordination with practice manager to ensure that clinic runs smoothly 

Qualifications  

  • High School Diploma/ GED.    

  • Strong customer service mindset.   

  • Past commitment to success in a full time role 

  • Excellent verbal and written communication, and basic math skills.    

  • Well-versed in de-escalation skills and ability to connect with individuals.  
     

About  
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.  
 
Learn More About Us  

  • About Serenity Healthcare  

  • Serenity’s Provided Services  

  • Meet our Patients  

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com 

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