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Customer Service Representative
2 months ago
Total compensation starts at $14.00 per hour plus commissions and benefits package (including 100% employer-paid health insurance, 401k contribution)
If you are outspoken, self-motivated, and capable of heavy multitasking in a highly competitive environment, keep reading Being able to maintain a positive attitude throughout high call volume periods is essential. To be successful in this position, you must be able to effectively sell the Company’s ideas, products, and services. This is a full-time day position, and dependability is a must. Travel and overtime are infrequent but sometimes necessary.
General Duties- Greeting customers, describing and up-selling products and services
- Ascertaining, recommending, and helping to identify options based on each customer’s needs and desires, including processing orders and payments
- Answering questions regarding the company, its services, and merchandise
- Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Processing customer requests, whether received by phone, mail, Live Chat, email, or walk-in
- At least 1 year of sales experience
- Call center experience a plus
- Some college experience a plus
- Excellent oral communication skills; good written skills
- Superior phone manners and a clear and well-spoken phone voice
- Excellent computer skills with a minimum typing speed of 50 wpm with nearly 100% accuracy
- Active listening; creative and honest problem solving
- Desire and willingness to learn from constructive criticism and training
- Service-oriented, socially perceptive, and persuasive
Spanish speaking is a plus
8a-5p
40 hours
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