Customer Service Representative

2 months ago


Walker, United States Continental Kennel Club Inc Full time
Job DescriptionJob DescriptionSalary Range

Total compensation starts at $14.00 per hour plus commissions and benefits package (including 100% employer-paid health insurance, 401k contribution)


Position Summary


If you are outspoken, self-motivated, and capable of heavy multitasking in a highly competitive environment, keep reading Being able to maintain a positive attitude throughout high call volume periods is essential. To be successful in this position, you must be able to effectively sell the Company’s ideas, products, and services. This is a full-time day position, and dependability is a must. Travel and overtime are infrequent but sometimes necessary.

General Duties

  • Greeting customers, describing and up-selling products and services
  • Ascertaining, recommending, and helping to identify options based on each customer’s needs and desires, including processing orders and payments
  • Answering questions regarding the company, its services, and merchandise
  • Maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Processing customer requests, whether received by phone, mail, Live Chat, email, or walk-in
Skills and Abilities

  • At least 1 year of sales experience
  • Call center experience a plus
  • Some college experience a plus
  • Excellent oral communication skills; good written skills
  • Superior phone manners and a clear and well-spoken phone voice
  • Excellent computer skills with a minimum typing speed of 50 wpm with nearly 100% accuracy
  • Active listening; creative and honest problem solving
  • Desire and willingness to learn from constructive criticism and training
  • Service-oriented, socially perceptive, and persuasive

Spanish speaking is a plus



8a-5p
40 hours

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