Retail Field Trainer

2 weeks ago

Saint Augustine, United States The Spice & Tea Exchange - Corporate Full time
Job DescriptionJob Description
Job Title: Retail Field Trainer
Department: Franchise Enablement
Position Reports to: Sr. Manager of Franchise Enablement
Employment: W2 Full-Time, Salaried, Exempt
Location: Remote. Candidates must be based in either the Eastern Standard or Central Time zones, Florida preferred. If you do not reside in this region, please review our complete list of job openings for possible other regions of the United States.

Are you a foodie with a passion for flavor and a knack for helping others learn and grow? At The Spice & Tea Exchange, our mission is to Create and Share the Experience of a More Flavorful Life. We are currently seeking a dynamic and passionate retail field trainer to help us bring our mission to life every day with our guests, our franchise owners, and our team members. If this sounds like you, come grab a seat at our table
We are looking for an energetic training professional who loves sharing knowledge and enthusiasm for all things guest service, spice and tea. Come join our TEA-m of fun, dedicated people who take their work seriously, but not themselves. If you enjoy corny puns, have a passion for hospitality, food and beverage, enjoy travel and love training others, you might be the key ingredient we are missing.

Objective:
As a Retail Field Trainer, you will drive store profitability and ensure the success of our retail operations nationwide by executing training programs for franchise owners and their store managers. You will collaborate with the Sr. Manager of Franchise Enablement to align training initiatives with business goals and franchise strategies.
In addition to conducting field training, you will contribute to the development of training resources. This role supports the growth and profitability of our retail network through effective training and continuous improvement of training materials, systems, and processes.

Essential Functions & Responsibilities:
Conduct onsite training via train the trainer model for existing franchise locations and support new store openings as needed.
Perform gap analysis and field audits to identify opportunities and propose solutions for future training development.
Enhance existing training programs using retail business acumen and selling expertise that align with franchise policies and brand standards to maximize revenue and profitability.
Partner cross-functionally with subject matter experts (SMEs) and key stakeholders to identify and eliminate skills/knowledge gaps.
Provide regular updates and progress reports on training activities, performance metrics, and best practices.
Support the execution and logistics for Spice UniversiTea.
Collaborate with the Sr. Manager and Franchise Enablement Team to set training priorities, develop plans, and establish performance benchmarks.
Implement and monitor best practices across the system to enhance guest service standards, optimize sales performance, and profitability.
Offer ongoing coaching to franchise owners and store managers on best utilization of current training resources.
Adapt, in the moment, to unforeseen circumstances including, but not limited to, issues with physical space set-up, technology, resource allocation, scheduling, and/or learner needs.
Support development and maintenance of new and existing training resources to ensure consistent, scalable, and measurable training across all franchise locations.

Knowledge and Job Requirements:
Bachelors degree in a related field or equivalent experience.
Fully versed in adult learning theories and methodologies.
Minimum 5 years retail experience, specialty retail preferred.
Minimum 5 years training experience, field training, preferred.
Strong knowledge of guest service principles, sales techniques, and retail operations.
Experience in planning and execution of onsite retail training programs, virtual training experience is a plus.
Master level facilitation and coaching skills across varying levels of experience and group size.
Strong servant leadership skills with the ability to lead by example, motivate and influence learners to achieve desired outcomes.
Ability to manage the full training cycle, including conducting in-person activities as well as utilizing e-learning platforms and virtual technology.
Highly collaborative, adaptable, and creative with the ability to thrive in a fast-paced work environment that requires balancing multiple priorities at the same time.
Strong experience and fluency using relevant applications including Microsoft 365 suite and Learning Management Systems (LMS).
Ability to travel up to 75% of the time with proximity to a major airport.
Tech savvy with the ability to learn modern technology and new platforms quickly.
Experience with instructional design utilizing Canva and Articulate is a plus.
Additional certification in training is a plus.

Physical Requirements:
When onsite, must be able to stand and move about for extended periods of time, 10-12 hours, up to 100% of the time.
Ability to move up to 30 lbs. throughout the office and on location.
Consistently work around spices; must not be sensitive to various scents and aromas.
No travel restrictions: ability to work varied and extended days on site including weekends, as necessary.

Core Values:
Strong retail business acumen.
Passionate about learning, teaching and on-going development.
Approachable servant leader and relationship builder.
Productive, engaged, adaptable, and agile.
Determined to succeed and results driven.
Proactive with a bias for action.
Critical thinker and creative problem solver.
Enthusiastic about travel, food and beverage.
Team-oriented and eager to grow within the company.

Spicy Perks:
Remote Work: (Requirement: less than one hours proximity to major airports.
Opportunity to travel to major tourist destinations including historical and gentrified downtown locations.
Medical, dental, vision and other ancillary benefits.
401k plan + company match.
Flexible spending account (FSA) for medical and/or dependent care.
100%, Company paid Basic Life and AD&D insurance.
Paid time off (PTO) during first year, following 90 days of employment.
Performance based bonus(s).
7 Paid Holidays.
Employee product discounts.
Quarterly Create & Share, free product gifts.
Annual Holiday Bucks with access to select personalized gifts for yourself or loved ones over the Holidays.
Paid weekly.


Equal Employment Opportunity Statement:

The Spice & Tea Exchange provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The Company prohibits discrimination and harassment of any type.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Drug Free Workplace:

The Spice & Tea Exchange is committed to maintaining a safe and productive work environment. The company policy states, all applicants must complete a drug screening test if accepting an offer of employment. Employment offers are contingent upon a negative drug screening test result.

This is a remote position.

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