Candlewood Suites GSA 3 overnight

2 weeks ago


Charleston, United States Sandpiper Property Mgt Full time
Job DescriptionJob Description

*Esta posición es una posición de tiempo parcial, con la opción de turnos de limpieza adicionales.*

El Guest Services Ambassador (GSA) actúa como la "cara" del hotel y es el principal punto de contacto para los huéspedes. Ellos son responsables por garantizar una excelente experiencia del huésped al realizar las operaciones de recepción de manera eficiente, precisa y completa. Este El rol también trabaja en estrecha colaboración con sus pares en otros departamentos para ayudar a brindar una excelente experiencia al huésped.

Relaciones con los huéspedes:

 Proporcione una excelente experiencia para todos los huéspedes al saludarlos cordialmente y brindarles asistencia según sea necesario

 Llevar a cabo las necesidades operativas de manera eficiente y precisa para presentar la menor dificultad posible al huésped.

 Reúnase con los huéspedes y solicite sus comentarios con regularidad para determinar la satisfacción de los huéspedes con los servicios y las instalaciones.

 Tomar medidas para garantizar la mayor satisfacción posible de los huéspedes

 Responder a las situaciones a medida que surjan y manejar los conflictos de los invitados

Operaciones:

 Inspeccionar diariamente los estudios y espacios públicos de acuerdo con los estándares de la empresa y la marca.

 Ser capaz de responder de manera efectiva y de acuerdo con el procedimiento en tiempos de emergencia

 Asegurar que todas las políticas y procedimientos se sigan con precisión en todo momento

 Coordinar las operaciones de recepción, como registros de entrada, mudanzas, renovaciones, reservas, recorridos por la propiedad y eventos de ventas.

 Responder a las llamadas de servicio al huésped de manera eficiente y conveniente

 Garantizar la seguridad del edificio y los ocupantes; ponerse en contacto con los servicios de emergencia/la policía cuando sea necesario

 Documentar la actividad laboral utilizando el registro apropiado y de acuerdo con la política y el procedimiento.

Los ingresos por ventas:

 Ejecuta el proceso de gestión de clientes potenciales y completa todos los objetivos de ventas y marketing según lo establecido por la supervisión

 Revisar el inventario del estudio diariamente para garantizar la maximización de los ingresos del estudio

 Mantener ventas efectivas de ofertas complementarias para satisfacer las necesidades de los huéspedes y maximizar los ingresos

Educación:

 Diploma de escuela secundaria o equivalente, o título de educación general (GED)

Experiencia:

 1 o más años de experiencia en la industria hotelera, minorista o de servicio de alimentos (preferiblemente)

Conocimiento:

 Comprensión básica de varios procedimientos y prácticas comunes de oficina/recepción

Habilidades:

 Debe poder leer, escribir y hablar inglés de manera competente

 Operación de computadora intermedia que incluye, entre otros, el acceso a datos de Internet

 Comunicación efectiva con el personal y los huéspedes.

 Manejo efectivo de conflictos.

 Negociación efectiva y habilidades de venta.

Habilidades:  Leer, comprender y seguir procedimientos escritos

 Responder con calma en situaciones de conflicto y estrés.

 Adaptarse a los cambios en el trabajo diario.

 Resolver problemas en tiempo y forma.


M/F/D/M/V Lugar de trabajo libre de drogas E.O.E.


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