Order Support Specialist

2 months ago


Quincy, United States Knapheide Manufacturing Full time
Job DescriptionJob DescriptionPosition Purpose: Provide daily order support to customer in key areas during order execution and installation. Position will also provide added support to Fleet Account Managers and Production Coordinators. Duties & Responsibilities: · Position will serve as primary point of communication for all incoming installation status inquiries for Truck Pool, Fleet and Industrial Product accounts. Managing the Fleetstatus@Knapheide.com email inbox will be a top priority. · Will manage the production scheduling and order status of all local installations through distributor channels. · Will manage the daily release of Second Stage MSO as requested or required by Knapheide customers. · Work closely with Fleet Management Companies executing daily order status updating to ensure accuracy of order tracking and system updating. · Manage release of Pool Delivery Receipts to customers as requested and archiving in Knapheide system. · Responsible for establishing and maintaining all automated customer status reporting and date change reporting. · Manage reporting and follow up with Fleet Account Managers to identify and secure orders for chassis received not tied to open orders.
  • Other Duties and responsibilities as assigned or required while in this position.

Educational and Experience Requirements:

  • Two or four-year college degree or equivalent work experience in customer service is preferred.
  • Knowledge of customer service principles and practices
  • General working knowledge of Microsoft Outlook and Excel

Qualification Requirements:

  • Exhibit excellent communication skills - verbal and written
  • Problem analysis and problem solving
  • Attention to detail and accuracy
  • Adaptability
  • Exhibit sound project management and collaboration ability

Physical/mental requirements needed to perform the essential functions of the position: Job involves sitting and use of computer for periods of time.



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