Special Events Associate

2 weeks ago

Quantico, United States Marine Corps Heritage Foundation (MCHF) Full time
Job DescriptionJob DescriptionAbout Us:

Are you seeking a fun, unique, and exciting work environment? Consider working at the National Museum of the Marine Corps - a lasting tribute to U.S. Marine Corps history, traditions, and culture, where visitors engage in exciting and immersive experiences as seen through the eyes of Marines. We are seeking a Special Events Associate to provide a wide range of administrative support to the Museum Events Manager and assist Event Coordinators with onsite events.

This position is approximately 25-29 work hours per week, Monday through Friday from 8:30 AM to 5:00 PM. Saturday and Sunday work hours will be based on events and venue space tours.

Responsibilities:
  • Represent the Marine Corps Heritage Foundation at Special Events
  • Work directly with clients to plan and execute special events such as weddings, receptions, and official military ceremonies
  • Assist Events Manager with all aspects of event operations including:
    • Collection of event inquiry information
    • Provide administrative task support to the Events team
    • Maintenance of National Museum of the Marine Corps weekly calendar
    • Event venue set-up and breakdown labor
    • Coordination and onsite support of assigned events
  • Museum Group Visits:
    • Assist with Group visit inquiries via the department inbox
    • Facilitate visitor requests for Catering services, Movie Tickets for "We, the Marines" and use of Rifle Range
    • Take docent training to be a liaison/MCHF ambassador for group visits
    • On-site support for adult groups and after hours visits
  • Answer incoming telephone calls, greet and/or direct office visitors
  • Data entry and note taking
Requirements:

Education/Experience:

  • High School diploma or GED
  • 2+ years related experience in hospitality or customer service, or an equivalent combination of advanced education or related certifications and 1 year of related experience
  • Knowledge of USMC protocol, general history, and rank structure is preferred
  • Knowledge of the region’s social, military/government, and corporate events is preferred

Technological Skills:

  • Proficient in Microsoft Office Suite
  • Proficient in Google Workspace
  • Knowledge of Event Booking software helpful
  • Strong computer skills including working knowledge of project management software

Required Knowledge and Skills:

  • Excellent written and verbal communications skills
  • Well-developed communication, organization, and sales skills
  • Professionalism with both internal and external customers
  • Ability to communicate with a variety of people, both internal and external
  • Ability to work collaboratively in a team environment
  • Ability to follow through on work independently
  • Ability to work in a fast-paced environment
  • Ability to work calmly, rationally, and quickly under high pressure
  • Detail-oriented
  • Excellent time management skills
  • Excellent organizational skills
  • Ability to prioritize and manage simultaneous projects while meeting various deadlines
  • Ability to adapt and be flexible to rapidly changing priorities
  • Excellent customer service skills
  • Proven problem-solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions

Other:

  • A willingness to do "whatever it takes" to get the job done
  • Professional dress code every workday
  • Must be available to work some nights, weekends, and holidays
Environment and Physical Conditions

The environmental factors and/or physical requirements of this position include the following: While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 20-30 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to be in one position for long periods of screen use, reach with hands and arms, and talk and hear both in person and over devices. The employee interacts in close spaces and frequently with other workers, vendors, and clients. May be in situations which require conflict resolution. The position works in an office environment with artificial light and air.

Marine Corps Heritage Foundation is an equal opportunity employer.

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