Claims Adjuster

4 weeks ago


Grand Junction, United States Mesa Systems Full time
Job DescriptionJob Description

About Mesa

Since its formation in 1981, Mesa has been there to help with any move whether its local, coast to coast, or international. Mesa Moving & Storage was built on the principles of Pride, Respect, and Trust. Pride in our work, Respect for our customers, and Trust in each other to provide the highest level of service possible – every time.

Job Summary:
Mesa Claims Adjusters handle claims filed by our Customers. They plan and schedule work needed to process claim, interviews claimant and witnesses, and investigates claims. Claims Adjusters examine property damages and cargo damages to calculate claim liability. This role will also handle the processing of moving damage claims for Military Members.

Responsibilities:

  • Investigate and process damage claims filed by Customers.
  • Interview claimant and witnesses to gather pertinent information.
  • Handle and process variety of claims, including Military, Cargo and Property damage.
  • Handle property claims involving damage to buildings and structures, or cargo damage claims that involve items that became damaged during the move.
  • Inspect property damage to determine the extent of damage.
  • Verify that coverage applies through Mesa's contracts.
  • Evaluate damages to ascertain compensation amount.
  • Consult with the moving crew and General Managers.
  • Consult with inspectors and repair firms.
  • Examine photographs and statements.
  • Listen to or watch audio or video surveillance.

Qualifications:

  • Analytical skills to evaluate if Mesa is required to pay the claim.
  • Communication skills to gather information from individuals, including experts, claimants and witnesses.
  • Attention to detail to carefully review damaged property and documents.
  • Interpersonal skills to meet with claimants and other relevant individuals who may be upset by a situation. Claims Adjusters must be able to be understanding, yet firm with the company’s policies.
  • Experience working cargo and property damage claims preferred.
  • Military Claims experience preferred.

Physical Requirements

  • Primarily seated in an office location, if in the Grand Junction, CO area.
  • Ability to work remote for all other locations.

Mesa Moving and storage is an equal opportunity employer.



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