MACP PIP Adjuster

POSITION OVERVIEW:

Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements. Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL: 

Have or secure and maintain appropriate states adjuster license(s) and continuing education credits. Work within significant limits and authority on assignments of higher technical complexity and coordination. Use discretion and independent judgment in claim handling Possess demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels. Handle Claims that require investigation, analysis, evaluation and negotiation including interpretation of commercial coverage’s. Be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service. Identify possibly suspicious claims Take recorded statements Work with the Special Investigations Unit to resolve and negotiate settlement

WHAT YOU NEED TO APPLY:

Bachelor’s Degree or equivalent experience. Typically 1-3 years experience Possess strong customer service skills and behaviors Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups  Demonstrates strong written and verbal communication skills. Understanding of applicable statutes, regulations and case law Think critically and anticipate, recognize, identify and develop solutions to problems in a timely manner. Operates with latitude for un-reviewed action or decision. Proficient using paperless Claims systems

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only)

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