Patient Registration Coordinator
1 month ago
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.
Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health—physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.
Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.
Our values help define the patient experience and how we treat each other.
- HEARD: Our care starts with listening well to build relationships and trust.
- UNDERSTOOD: We offer an experience recognizing every patient's history and background.
- IN CONTROL: We provide one place for all primary care needs for the whole family.
- ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.
- SEEN: We honor the entirety of who each patient is and care for them at the highest level.
If you are looking for a rewarding medical career, we look forward to hearing from you
We're thrilled to announce a dynamic opportunity for you to become an integral part of our Dallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system.
Address: 3917 W Airport Fwy. Irving, TX 75062
JOB SUMMARY:
A Patient Registration Coordinator serves patients and Medical Location staff by efficiently managing patient scheduling, registration, and administrative tasks to facilitate the smooth operation of the medical center.
DUTIES AND RESPONSIBILITIES:
- Welcome and assist patients/clients/visitors courteously and efficiently, determining the purpose of their visit and directing them to the appropriate department.
- Schedule patient appointments and manage the flow to ensure optimal patient service.
- Screen patients for updated demographics and inform them of necessary documentation for their visit.
- Compile and maintain medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Handle insurance co-payments and record payment details in patient accounts.
- Manage patient appointments, check-ups, and physician referrals.
- Answer phones and route calls to the relevant staff.
- Protect patient confidentiality, ensuring the secure handling of protected health information (PHI) and maintaining computer security protocols.
- Assist with daily patient flow as needed.
- Verify patient identity through proper identification procedures.
- Maintain a safe, secure, and hygienic work environment in compliance with legal regulations and organizational standards.
- Communicate relevant observations about a patient's status to the nurse-in-charge.
- Manage the ordering of medical supplies based on departmental requirements.
- Be flexible to work weekends, holidays, and various shifts at different center locations as per company needs.
- Actively participate in staff and department meetings, sharing knowledge and insights.
- Arrive punctually for duty and maintain professionalism in patient interactions.
- Ensure patient information remains confidential and limit personal conversations in the patient's presence.
- Collaborate effectively with personnel from other departments to support teamwork.
- Review medical records and follow up on obtaining missing results prior to patient appointments.
- Perform any other duties assigned by the supervisor.
- High School Graduate or equivalent.
- Basic computer skills.
- Customer service skills and training.
- 1+ years of experience in the medical field.
- Bilingual in English/Spanish highly preferred.
BENEFITS:
We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Dental and vision coverage
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
- Employee Assistance Program
- Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
- A yearly discretionary bonus
- 401(k) with a company match
- Rewarding employee referral bonuses
WORK/LIFE BALANCE
- Generous paid time off policy that increases with tenure
- Nine paid company holidays + three Diversity Days
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
- Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
JOB SATISFACTION & ADVANCEMENT
- Clear career advancement and growth pathways
- Continuous education opportunities
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
- Company-wide socials and gatherings
- "Dress for Your Day" policy
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
Benefits may be subjected to an applicable waiting period.
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