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Case Aide

5 months ago

New York, United States Cayuga Centers Full time
Job DescriptionJob Description

Cayuga Centers is hiring immediately for Case Aides in our HS/PRS Program

Salary: $20.00/hourly

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have offices in 10 cities and serve over 10,000 individuals and families annually. Join us

At Cayuga Centers, we embrace Diversity, Inclusion, and Belonging (DIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

Our Home Study and Post Release Services (HS/PRS) program is dedicated to making a significant impact on the lives of unaccompanied children aged 0- 17 ½. Referred through shelters or trusted foster care providers, these children rely on our continuous support throughout their journey from the Office of Refugee Resettlement (ORR) to their parents or sponsors. We can guide and empower these children and sponsors through an unfamiliar system, which makes a great difference.
Under the supervision of the Director of Support, the Case Aides will provide support to the children in the program by expanding their range of community resources to meet their needs. Success in this role includes flexibility and the understanding that day to day activities may change and this individual must be open and available to assist in any way needed to support the children in the program.
How you get to use your skills…

  • Research community resources for the children and sponsors in the program
  • Create guides and checklists to help families navigate and track resources that have been provided to families
  • Assist with sending sponsors resources information and other important documents (safety guidelines, nutrition information, activities for the children, etc.)
  • Follow up with the sponsors to ensure they are in contact with the resources provided and troubleshoot if needed.
  • Audit and create electronic folders for minors
  • Help with creating case reports
  • Assist with scheduling visits with the families
  • Complete Case Information Sheets
  • Schedule interpreter services as needed
  • Assist with traveling arrangements and cancellations when needed
  • Create and send no contact letters
  • Check each region's roster data and UC Portal daily and ensure it is accurate. Alert the regional director or assigned case manager of upcoming closure dates.
  • Assist sponsors with filling out forms for the children
  • Schedule appointments for the sponsors and remind sponsors of important dates and deadlines
  • Create a physical and digital library that contains resources per state.
  • Assist with coverage of other regions as needed

Schedule:

  • Non-Exempt
  • Regular hours entail 9:00am - 5:00pm, Monday - Friday
  • Must be available to work afternoons, evenings and weekends


  • High school diploma/GED required, Associates degree preferred
  • 1-year experience working with families and children required
  • Ability to communicate effectively orally and in writing
  • Strong skills in Microsoft Office including Word, Excel, PowerPoint, and Google Workspace
  • Bilingual - English-Spanish required
  • Valid Driver's License required
  • General knowledge of government programs and other community resources
  • Ability to manage workload, organize and coordinate job activities, maintain accurate and organized records and meet deadlines
  • Ability to maintain confidentiality

Essential Functions:

  • Sit in and/or drive a vehicle up to several hours
  • Word processing: Including responding to emails, composing letters, completing computerized documentation, be familiar with excel and electronic medical record system etc. This involves sitting at a computer for several hours
  • Completing paperwork -Such as copying, scanning and faxing documents
  • Must be able to lift up to 50 pounds


Benefits:

Cayuga Centers is an Equal Opportunity Employer that is committed to promoting a diverse and inclusive workplace. Women, Veterans, and members of the BIPOC community are strongly encouraged to apply. We maintain a drug-free workplace and perform pre-employment drug testing.

Why Cayuga Centers?

  • Certified Great Place to Work ®
  • Workplace Wellness Award Finalist
  • COA Accredited
  • Implement best practices and evidence-based interventions
  • Committed to employee professional development and advancement
  • We embrace change, innovation and opportunities
  • Our diverse workforce acts and leads with human sensitivity and respect
  • Large and growing national footprint

Benefits:

  • 80 hours of vacation time; 12 Sick Days per year
  • 10 Holidays, 3 Personal Days, Medical Appointment Time
  • Medical, dental, and vision insurance
  • Pet and Legal insurance
  • Employee Assistance Program
  • FSA, Transit, and Parking savings accounts
  • Supplemental life insurance, critical illness, enhanced short-term disability benefits
  • 401(k) match up to 6 %
  • Corporate Discounts Program
  • Sick Leave Pool
  • Identity Protection