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Card Services Support Operator

3 months ago

Middletown, United States RKGOBIG Full time
Job DescriptionJob Description

Opportunity

rkGoBig seeks to help small, community-owned credit unions in big ways.

Within rkGoBig’s network, not-for-profit credit unions collaborate when such collaboration helps them save money or improve business outcomes through network scale. We collaborate to invest in sustainability at a scale impossible for a single credit union alone – all while the credit unions remain fiercely independent banking co-ops.

At its apex, the credit union movement counted over 20,000 mostly small, local credit unions. Today, fewer than 6,000 remain. The loss of community-centric financial institutions, many of which were founded by the under-resourced during the depression, erodes America’s ability to serve the communities that span our country. Especially now - we all see it. Our families face too much financial stress, not helped by some of the behaviors of the very large banks. As cooperatively owned financial service firms, credit unions are doing what we were created to do – help to bring financial security and dignity to us all.

rkGoBig works daily to preserve and ignite community credit unions. That is our mission.

The Position

You will be handling the majority of card processing credit union tasks. This means you’ll be working inside multiple technology platforms to ensure our credit union members have a seamless banking experience. You’ll do this through thorough computer tasks, and consistent communication.

Primary Responsibilities

Completion of our daily “Credit Union Processing Checklists” which includes tasks like:

  • Ordering new debit and credit cards
  • Updating addresses and other cardholder information on debit and credit cards
  • Monitor cards for fraud and process cardholder disputes
  • Perform manual adjustments on card transactions
  • Review, download, and consistently save reports to our network share drive
  • Thoroughly complete all required reports and related documents
  • Review and process comments inside of the system, as well as emails related to member accounts

Establishing and maintaining effective coordination and communication with our team:

  • Proactively assist others
  • Keep management informed of updated credit union procedures and/or problems
  • Stay informed of changes in processing procedures and requirements and consequently provide suggestions for improving our processing tasks
  • Attend and participate in meetings as required

Requirements

  • Innate belief in service and instinct to help others, you are inherently kind
  • Internet access sufficient for consistent remote work
  • You are the kind of person who picks up the phone as soon as it starts ringing.
  • You don’t hesitate to pick up the phone or send a message when others are asking for assistance
  • You ask if you can help others when your work is done
  • You do not panic when using technology, meaning you can successfully navigate computer programs and leverage help materials when you don’t know how to do something
  • The details do not escape you. (Does the comma go before or after the “0”?)
  • You’re a listener who can then respond with clarity
  • Humility to listen and follow others’ good ideas and tactics.
  • You value contributing to the team with your words both spoken and written
  • You strive to improve and gain expertise
  • Ability to criticize and accept criticism while assuming the best of your colleagues
  • You have initiative and curiosity for solving problems
  • Ability to take information in large volumes
  • Interest in improving existing workflows and desire to contribute to improving outcomes.
  • You’re resourceful, but also ask for help when you need it.
  • Community-mindedness. Cooperative spirit demonstrated in personal and professional life.

Nice to Have

  • Associate / Bachelor’s] degree in business/finance or related field (or) equivalent combination of formal training and experience
  • Experience with the Credit Union Industry
  • Previous work at a full-service financial institution and knowledge of credit union operations functions

Physical/Sensory Demands

  • Extensive computer usage (up to 8 hours per day)
  • On-Camera Video Conferencing Meetings
  • Travel may be required (to Credit Union locations in the event of an emergency)
  • Will regularly hold conversations via the telephone with Credit Unions and Team Members

Timing, Schedule, Selection

We are aiming to fill the position within 3 months. The process involves resume submissions, interviews, a survey, and an aptitude test.

You will hear from us regardless of our decision, and appreciate anyone who takes the time to thoughtfully consider working with us.