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Spa Sales Manager

2 months ago

Dublin, United States Hand & Stone - New Albany Full time
Job DescriptionJob Description

The Dublin location opened in 2015 and has been the home for many looking for massage and facial services. Recently, the spa came under new ownership in April of 2023 and has successfully brought a new, revitalized version of Hand and Stone to the Dublin community. Our team focuses their efforts on creating unique, one of a kind experiences for all of our Hand and Stone clients. Our Award-winning New Albany location earned the Hand and Stone Fast Track Award in 2021 and Rookie of the Year in 2022 for it's substantial growth in it's first year of operation. The success of all our Hand and Stone locations has always relied on having an amazing team with great leaders

If you're interested in being an integral part of this great spa location, we are looking for an enthusiastic Spa Manager who can be a LEADER, a COACH, an INNOVATOR, and a MOTIVATOR We are currently seeking an energetic, driven, and reliable leader to continue building an amazing Spa team, grow this mature location into a thriving business, and create a wonderful place to work for everyone. Overall, our belief is that all great businesses have great leaders and the mark of a great leader is one who thinks of others and of the team before themselves. Our goal is to turn the Dublin location into the BEST Hand and Stone Spa in Ohio

We are dedicated to seeing all of our spa team learn, grow, and succeed in their role with us at Hand and Stone. We offer the support and resources of a nationally recognized franchise who always has an eye on innovation, but with the unique feel and attention offered by a small business. Hand and Stone is consistently introducing new services, products, and modalities as the industry continues to move forward with new techniques and technology. Again, each or our locations focuses on how to make each client and employee experience special and one of a kind.

Our Hand and Stone locations are built on two important principles that guide our teams to success: culture and customer service. If those are two things that you're able to help positively influence, then look no further At Hand and Stone we care about our employees and show it day in and day out; that is what makes it such a wonderful place to work Culture is the foundation of our business and it is necessary for us to attract great talent, retain wonderful people, and establish our Hand and Stone locations as the perfect places to work

Below you will find information regarding this great opportunity. If you think you are the person we are looking for, read the below information and we look forward to meeting with you in person to learn more about you How can you make an impact at Hand and Stone?

Job Requirements:
  • Willingness to put others before yourself.
  • Honesty and positive attitude are two non-negotiable qualities.
  • Capacity for coaching and training a competitive, successful, driven sales team.
  • Hold self and team members to a high standard.
  • Empathetic approach to team leadership with accountability.
  • Must have great work ethic and excellent interpersonal skills
  • Passionate about sales and working with people.
  • Energetic and enthusiastic to help others work towards a common goal.
  • Experience with administrative tasks including scheduling, inventory, sales reporting, etc.
  • Must have the ability to work a full-time 40-50 hour work schedule.
  • Be available to work weekends/evenings if necessary and be flexible based on the needs of the business.
  • Self-starter and taking initiative to grow our business and help employees grow individually.
  • Always keep an open mind and be open to feedback from peers and supervisors.
  • Be able to openly share thoughts and ideas with manager and owners.
Job Responsibilities:
  • Uphold all sanitation standards and requirements for the spa year-round.
  • Meet membership and gift card sales goals consistently.
  • Effectively communicate with clients, service providers, sales associates, and spa leadership regularly.
  • Actively work at the front desk side-by-side with those you lead.
  • Schedule services, confirm appointments, and balance the daily appointment book. Check for accuracy.
  • Exhibit a strong desire to help others and promote the health benefits of regular visits to the spa.
  • Regularly meet with spa team, leaders, and owners - attend ongoing leadership training, webinars, etc.
  • Properly greet clients before and after checking in and out for their appointments.
  • Learn and relay special offers, products, services, and procedures to the spa team as they pertain to Hand and Stone.
  • Educate, adapt, and coach spa team on Hand and Stone procedures.
  • Actively connect with customers and the community to increase sales.
  • Consistently achieve high customer service marks and reviews.
  • Proactively address member, guest, employee issues as needed.
  • Assist teams with tasks as needed to provide an excellent customer experience and well-maintained business.
  • Listen, adapt to, and share client/employee feedback.
  • Maintain a professional, clean work environment and appearance.
  • Contribute to the betterment of yourself as a professional, the spa, clients, and the community as a whole.
  • Participate in daily, weekly, monthly, and annual spa challenges to earn incentives, bonuses, and perks.
  • Manage all front desk operations; including customer conflict resolution.
  • Work closely with Owners, Regional Manager, other Spa Managers and Leads to continue the overall growth and success of the spa.
  • Help to regularly recognize co-workers for their work and be a positive influence on others.
  • Meet with sales team regularly to touch base on performance, goals, improvement opportunities, upcoming promotions, etc.
Job Qualifications:
  • Must hold yourself and others to an exceptionally high standard
  • Self-motivated individual willing to help others.
  • Excellent customer service skills and work ethic.
  • Sales and/or customer service experience; membership sales a plus
  • Excellent verbal and written communication skills.
  • Ability to learn quickly and adapt to a multitude of different situations to achieve the desired results.
  • Team-oriented with the ability to work independently with minimal supervision.
  • Computer proficiency; knowledge of retail/appointment booking a plus
  • Possess strong organizational and interpersonal skills; able to multi-task.
  • Ability to work closely with others towards a common goal and effectively lead a team.
  • Open availability to schedule with evening and weekend availability a must.
  • Professionalism and the personality to connect with clients and employees easily.
  • Willingness to learn and grow as a person, employee, leader, and sales professional.
  • Attention to detail and able to carefully follow direction.
  • Experience with spa software and spa operations a plus.
Job Environment:
  • Modern, professional, relaxing spa atmosphere that aims to make the massage and facial experience accessible and affordable for everyone.
  • Fun, friendly, family environment that makes coming to work not feel like coming to work.
  • A comfortable, safe space for employees to do their jobs and feel valued.
  • Team oriented culture that promotes friendly competition, rewards successes, and provides opportunities for growth.
  • Goal-centric spa that provides the knowledge, materials, and education to ensure success for its employees.
  • Consistent but flexible scheduling and daily routine; multiple special events throughout the year to promote the spa and services we provide.
  • Welcoming and respectful hierarchy within the organization and spa.
  • Workplace filled with people who care. Care about providing exceptional services. Care about the members and clients we interact with. Care about the people we work with. And people who ultimately care about you
  • Leaders and organization that wants to see you succeed and will provide avenues and resources to do so.
Job Incentives:
  • Paid time off
  • Supplemental benefits
  • 401K
  • Sales incentives and contests
  • Employee rewards program
  • Employee referral bonus
  • Free monthly massage or facials
  • Retail/product discounts
  • Discount on services
  • Access to member pricing for gift cards
  • Provided uniforms
  • Flexible schedule
Pay
  • Base salary
  • Quarterly Bonuses up to $5,000
  • TEAM Performance based bonus structure

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