Desktop Technician Support

1 month ago


Orlando, United States Kinettix Inc. Full time
Job DescriptionJob Description

1099 Independent Contractor

Length of Contract: 5 Weeks

Exchange Resource Migration needs, five (5) weeks as follows:

  • Onsite training for resources - May 6th May 10th
  • Onsite migration support May 13th May 17th and May 20th 24th
  • Onsite final migration efforts and cleanup May 27th 31st and June 3rd 7th

The schedule would be Monday to Friday 7 am - 3 pm for the migrations. Training would be Monday to Friday as well.

Primary post-migration support for Microsoft 365

Technical Skills

  • Troubleshooting and support experience with Windows Client issues and Windows authentication.
  • Troubleshooting and support experience with Outlook Client issues.
  • General knowledge of email systems. Specific knowledge of Office 365 Exchange Online.
  • General troubleshooting skills for client connectivity, networking, and security.
  • General troubleshooting skills for Microsoft Authenticator.
  • Shows respect to end users and is empathetic.
  • Proficient listening skills.
  • Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
  • Manages one's own time effectively.
  • Comfortable working as part of a team; sharing in the creation and completion of deliverables.
Customer Service Skills
  • Shows respect to end users and is empathetic.
  • Proficient listening skills.
  • Proficient problem solver - the ability to anticipate end-user needs and address or escalate as needed.
  • Manages one's own time effectively.
  • Comfortable working as part of a team; sharing in the creation and completion of deliverables.
Additional Information
  • Engagement is onsite in Orlando, FL: 6003 Pershing Avenue, Orlando FL. Two additional locations close to the primary site.
  • Technicians will be part of the team led by a Customer Project Manager.
  • The role does not require bi-lingual capabilities.
Requirements
  • Pass the background check.
  • Negative drug test.
  • US Citizen.





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