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Therapy Patient Access Coordinator

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Providence, United States University Orthopedics Full time
Job DescriptionJob Description

JOB DESCRIPTION: Therapy Patient Access Coordinator

REPORTS TO: Site Manager

GENERAL SUMMARY OF DUTIES: The Therapy Patient Access Coordinator will answer the main phone lines for all Physical & Hand Therapy locations and assist with obtaining authorizations for Physical & Hand Therapy. Strong attention to detail & communication skills required. This position contributes to the overall success of the patient experience. This is a full-time position working 40 hours per week with excellent benefits & competitive compensation. Schedule flexibility Monday – Friday required.

Essential Functions:

  • Promptly answer the telephone using positive and clear communication.
  • Schedule appointments – verify accurate demographic information in our EMR system.
  • Prepare patient for appointment - what to bring, location of appointment, etc.
  • Inform patient of cancellation/no-show policy.
  • Assist Therapy Receptionists with obtaining insurance authorizations via phone and online; validate procedure codes prior to authorization requests; obtain clinical information as needed.
  • Maintain & stay up to date with UOI Physical Therapy & Hand Therapy policies and procedures.
  • Collaborate with Therapists & Therapy Reception teams to resolve patient care concerns and work flow changes
  • Thorough understanding of OptimisPT & Athena EMR computer systems.
  • Demonstrate superior customer service to patients and fellow University Orthopedics colleagues.
  • Other duties as assigned to meet department needs.
  • Additional duties as assigned by the Manager to meet department needs

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of customer service experience required. Healthcare experience preferred.
  • Experience with a fast-paced call center environment preferred.
  • Ability to multi-task & manage time efficiently.
  • Excellent interpersonal skills including telephone etiquette.
  • Must be detail-oriented with the ability to work independently as well as part of a team.
  • Requires superior organizational skills, attention to detail and task prioritization skills as well as adhere to company policies and take on additional duties as assigned.
  • Computer skill proficiency in EMR & Microsoft Suite.
  • Must be able to travel to all sites if/when necessary.