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CLM Functional SME

5 months ago

Herndon, United States i360technologies Full time
Job DescriptionJob DescriptionCompany Description

At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career. Founded in 1999, i360 is a growing GOVCON professional services company looking for motivated individuals excited to embrace a fast-paced environment while applying strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. You have a home with us if you enjoy solving complex business problems through business consulting and technology implementation. At i360, we offer unlimited professional growth and career possibilities.

Job Description

i360 has immediate openings for an Oracle Contract Life-Cycle Management (CLM) functional SMEs to provide O&M support for an Oracle Federal Financials R12 shared service environment.

Responsibilities: 

  • Support the Help desk to include resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process. 

  • Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leveraging the tool to create help desk metrics and frequently asked question (FAQ) guides. 

  • Analyze and resolving reported help desk problems. 

  • Triage problems to determine potential causes and to resolve or escalate issues as appropriate. 

  • Develop and conduct functional help desk training sessions for help desk team members. 

  • Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support. 

  • Provide leadership and expertise to analyze, troubleshoot and recommend break fix solutions and improvements based upon “best practices” and R12.2.7 functionality for the following CLM business process flow areas and tasks: 

  • Manage iProcurement Requisitions and Amendments 

  • Manage Requisitions and Awards Approval Processes 

  • Workload Assignments 

  • Manage Solicitations and Solicitation Templates 

  • Manage Contract Awards of all Types 

  • Contract Modifications and Post Award Administration 

  • Process CLM Receipts, Acceptance & Return 

  • Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed. 

Qualifications

  • Minimum of 6 years’ functional experience in implementing and O&M support of Oracle CLM. 

  • Must have hands on experience working with CLM with emphasis on analysis and problem resolution. 

  • Solid working knowledge of federal acquisition processes 

  • Update daily work log. 

  • Demonstrated prior Oracle Federal Financials R12 experience. 

  • Demonstrated strong analytical skills and problem-solving ability; preferably with prior experience working to analyze and resolve help desk items. 

  • Excellent customer service skills including ability and desire to answer phones, work with customers and capture additional information to document and troubleshoot help desk tickets when necessary. 

  • Minimum of 6 years’ functional experience in implementing Oracle R12 Federal Financial (CLM, iProcurement, Purchasing and Payables) applications with emphasis on analysis, implementation and problem resolution. 

  • Minimum of 4 years' functional experience in configuring CLM in a Federal environment. 

  • Strong Oracle Procure to Pay and CLM experience. 

  • Demonstrated strong analytical skills and problem-solving ability with prior experience working to analyze, troubleshoot, and resolve service requests within the Oracle E-Business Suite. 

  • Must be able to clear a federal background check - Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. 

  • Additional Qualifications Preferred: 

  • Bachelor’s degree or equivalent related experience 

  • Demonstrated excellent customer service skills. 

  • Strong communication, presentation, analytical, and technical skills. 

  • Proficient in Microsoft Word, Power Point, and Excel. 

  • Demonstrated ability to work independently with minimal supervision. 

  • Must be able to complete a federal background investigation. 

  • Must be a US Citizen or have a Green Card. 



Additional Information

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Benefits

  • Holidays - Eleven 
  • Adoption Assistance
  • Retirement Plan (401k) Matching
  • Tuition Reimbursement
  • Family Leave, Maternity, Paternity
  • Short-Term & Long-Term Disability
  • Life Insurance (Basic, Voluntary & AD&D)
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

What You Can Expect from Us

  • At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career.
  • Meaningful work. Our employees often tell us that their work gives them a sense of purpose as it supports many federal agencies.
  • Leadership that cares. Our leadership team has prioritized creating a culture that appreciates and takes good care of its people. As a result, being an employee of i360 means you are part of the i360 family, and you matter.
  • Flexibility. We value work-life balance because we know that happy employees create happy customers.