Sales Administrative Assistant

4 weeks ago

Irving, United States Culligan 331TX Full time
Job DescriptionJob DescriptionHEY CULLIGAN MAN

COME JOIN GENERATIONS OF HYDRATION...

Who We Are:

Culligan Water is an essential business that has been an industry leader for over 85 years, striving to bring customers unmatched quality and unforgettable service. We received the Good Housekeeping Seal and Consumer Digest's "Best Buy" rating; plus the famous iconic "Hey Culligan Man" tagline is known by generations of customers.
CULLIGAN OF DALLAS specifically is AN ESSENTIAL, FAMILY ORIENTED, STABLE, and GROWING EMPLOYER

Job Description:
Culligan Water is currently seeking a Sales Administrative Assistant who will pleasantly engage with customers to consistently address their needs in a helpful and professional manner. The SAA will work in a team atmosphere by answering phones and emails, scheduling service appointments, updating and maintaining customer records, processing payments, offering customer products, and participating in special projects as assigned.

A Customer Relations Specialist job duties include but are not limited to:
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Create, review and update reports as requested
  • Perform Invoicing duties
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
Required Credentials:
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
  • Must be Outgoing and Enthusiastic. Self-Starter and Coachable. Professional Appearance and Attitude Required

Serious Applicants Only Please HR will be contacting Applicants for interviews and start training immediately If you cannot make it to an interview, do not apply at this time.

Culligan is an equal opportunity employer.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Experience level:
  • 1-3 years
Work setting:
  • In-person
Ability to commute/relocate:
  • Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person

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