Guest Relations Coordinator

4 weeks ago


College Station, United States Five Points Nursing & Rehabilitation of College Station Full time
Job DescriptionJob Description

We’re seeking a Guest Relations Coordinator to join our growing team

Key Responsibilities:

  • Accompany all admissions to their rooms.
  • Assist with unpack, set up of room.
  • Provide water, coffee / drinks, snacks, or meals as needed. (check with nurse on orders / restrictions)
  • Offer extra blankets, pillows etc.
  • Orient patient and guests to facility amenities
  • Phone, TV use, menus, activities, beauty shop and orientation to facility.
  • Offer tours as guests arrive.
  • Availability of private dining room, assist in scheduling / set up as desired.
  • Assist with arrangements for guest trays / guest meals.
  •  Assist with beauty shop appointment set up as needed.
  • Offer assistance with family / guest planning.
  • Offer to assist with coordination of services where appropriate.
  • Offer assistance with activities by offering to assist them getting them to activities or assist in setting up self-initiated / in room activities.
  • Make rounds several times each day to ensure comfortable and needs are met.
  • Greet all visitors of patients upon arrival, remember their names.
  • Assist all departments in being receptive to the needs of patients and guests.
  • Attend recreation activities with patient as might be necessary.
  • Offer to assist in planning / conducting family/ guest group events for patients and guests such as family birthday gatherings.
  • Provide feedback from patients and guests to the Administrator daily.
  • Assist in providing information as needed by patients and their guests as required.
  • Provide assistance during all discharges by assisting with packing, taking belongings to car, obtaining needed information and ensuring all questions are answered prior to discharge.
  • Provide follow up call to patients home to ensure arrived safely and inquire that needs have been met.

We offer the following outstanding benefits:

  • Health/Dental/Vision Insurance Available
  • Ancillary policies including AD&D, STD, Cardiac, Cancer, Critical Illness, Hospital Confinement
  • Life Insurance
  • Tuition Reimbursement
  • Paid Time Off
  • 401(k)
  • Unparalleled Corporate Support

Our company is an Equal Opportunity Employer (EOE)



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