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Account Manager
3 months ago
iThrive Funding provides outsource accounts receivable management and funding services to owner operator and small fleet trucking companies located across the United States. iThrive is headquartered in Ogden, Utah.
iThrive believes that the success of its customers, employees and owners are interdependent and seeks to provide exceptional customer service to its customers and a positive work environment for its employees. When our customers and employees succeed and thrive, iThrive succeeds.
Account Manager
The Account Manager plays a critical role in risk mitigation by performing due diligence to verify the authenticity, accuracy, and completeness of receivables. The Account Manager works closely with management to ensure quality and timely customer service while protecting iThrive’s interests. Account Managers also assist management in ensuring data integrity and functional compliance to iThrive’s policies and procedures through the oversight of financial and portfolio reporting.
Essential Duties and Responsibilities:
- Responsible for the efficient completion of client deliverables; including but not limited to the gathering and review of incoming documentation submitted for funding, purchasing of client invoices, verification of any debts owed on purchased invoices, funding of invoices to client.
- Maintains accurate and regular communication between the client, broker and internal departments to manage client expectations and ensure successful and timely fundings.
- Reports to the Portfolio Manager and provides regular reporting and feedback on all account activity and progress.
- Review all submitted schedules for accuracy and completeness, and ensure accurate entry of schedules into system, making note of new debtors and accounts that will exceed the designated credit limit.
- Ensure all debtors have received the Notice of Assignment.
Knowledge, Skills and Abilities:
- 2+ years of administrative or business-related experience.
- Bilingual in Spanish, a plus.
- Ability to provide world-class customer service.
- Excellent written and oral communication skills, including the ability to interact professionally with a diverse group of individuals.
- Extremely detail oriented, organized and able to manage time efficiently in a fast-paced environment.
- Optimistic attitude with the ability to handle stressful situations and know how to meet deadlines.
- Upbeat and positive personality, highly motivated to succeed, goal oriented and excellent interpersonal skills.
- Team player and self-starter who takes direction well but can also work independently.
- High technical competence of Microsoft Office suite, specifically Excel.
