Customer Service

2 weeks ago

Sacramento, United States Renewal by Andersen of Sacramento Full time $23
Job DescriptionJob DescriptionDescription:

The Call Center Representative position exists to provide a world class homeowner experience while setting high quality appointments. The primary focus of this role is to actively listen to homeowner needs, then provide a consultative appointing experience to well represent RBA.


RESPONSIBILITIES

This position is responsible for the following:

  • Delights internal and external customers
  • Builds rapport with customers and teammates
  • Demonstrates excellent written and verbal communication skills; communicates with RBA teammates effectively and clearly
  • Overcomes objections and sets appointments with an emphasis on first available appointment
  • Utilizes available scripting and rebuttals; is open to feedback and coaching to optimize lead interactions and appointment set rates
  • Ensures the quality of appointments set for the Outside Sales Team
  • Assists with calendar capacity through understanding and utilization of territory calendars
Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, character and/or ability required:

  • Demonstrated ability to work in a team environment
  • Demonstrated ability to overcome objections and negotiate positive outcomes
  • Ability to learn and navigate a variety of tools, technology and systems
  • Ability to represent the company with the utmost degree of professionalism at all times
  • Must be available to work weekends and some holidays
  • One Year of Call Center Experience

To drive any vehicle on company business, employees are required to hold a valid driver’s license and current auto policy as required by law, and provide current copies to the Human Resource Department

IDEAL CULTURE FIT

A positive outlook and a pleasure to work with. A mature, team-player that thrives in a collaborative and supportive environment- No drama. Approach any challenge with a can-do attitude and take a creative approach to accomplishing tasks. Think critically and maintain an easy-going, friendly demeanor. Be authentic, do good work, and promote a healthy, balanced workplace.

IDEAL WORK ETHIC

Show up and show out. We go above and beyond simply putting in the hours by applying ourselves and constantly striving for improvement. Be a game-changer and ask yourself, “How can we do this better?” Think creatively and let our culture of innovation encourage you to bring your ideas to the table.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to bend, stoop, reach, and carry. Specific vision abilities required by this job include close and distance vision. Communication requirements include verbal speech and written communication.


Disclaimer

Renewal by Andersen of Sacramento does not solicit current or recent employees or contractors of other Renewal by Andersen (RbA) entities within one (1) year from the date their relationship was terminated, regardless of corporate or affiliate ownership status. If an applicant’s relationship with Renewal by Andersen was terminated less than one (1) year prior to the date of application or if the candidate is interested in transferring active employment from one RbA to our Sacramento territory, the candidate must disclose their status. Upon disclosure, their current or former General Manager or equivalent will be notified for clearance prior to moving forward in the applicant screening process.

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