Assistant General Manager

2 months ago

Ann Arbor, United States Milkshake Factory Ann Arbor Full time
Job DescriptionJob DescriptionBenefits:
  • Tips
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Training & development
  • Opportunity for advancement
  • Paid time off

About Us:
At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further you've found your place. We can't wait for you to join and help build our dream-team at the new Ann Arbor, MI location

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

  • Enjoy the "yummiest" shakes on the planet every shift you work (what we call a "shift shake")
  • Be part of a rapidly growing concept
  • Develop into a chocolate-tasting expert other chocolates will never taste the same
  • Become a valued member of a cool team and local neighborhood community- GO BLUE
  • Embark on a journey with us where our goal is to give you opportunities to grow and develop, beginning with competitive pay + tips, PTO and benefits.
  • Having FUN while serving our awesome customers
Come shake things up with MilkShake Factory in Ann Arbor, MI
Exciting news - we're expanding our operations coast to coast

What we are looking for:
  • Leaders, not bosses. Your team wants to work both with and for you.
  • Experience and pride in promoting excellent employee culture and guest experience
  • Desire and ability to grow into a General Manager - and more Were growing, and so can you
  • Excellent communication skills, we believe in growing through collaboration and strong communication.
  • Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent
Our Assistant Managers keep things spinning and shaking during scheduled shifts. Assistant Managers work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. In addition to having an in-depth understanding of the day-to-day store operations, Assistant Managers have a hands-on role in the training of the team. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS
  • Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
  • Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
  • Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
  • Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
  • Team up with the Manager to exceed regulatory health and safety standards.
  • Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
  • Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
  • Generate concise reports on retail performance for Manager review.
  • Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
  • Keep those POS register systems ticking perfectly at all times.
  • Ready to lead with style and substance? Let's shake things up at Milkshake Factory
REQUIREMENTS
  • Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting
  • Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials
  • Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
  • Composure, positivity, flexibility, and time management ability necessary to succeed in a
  • performance-driven retail environment
  • Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills
  • Ability to plan and prioritize workload
  • Knowledge of Microsoft Office
  • Ability to lift and/or handle packaged goods and materials up to and including 25lbs

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