On Call Paging Analyst

2 weeks ago


Lake Mary, United States Central Florida Inpatient Medicine Full time
Job DescriptionJob Description

Role and Responsibilities

Responsible for monitoring on-call paging system and promptly responding to incoming messages and alerts. This role will maintain accurate and up-to-date documentation of on-call schedules, procedures, and protocols, as well as document incident details and resolutions. The on-call paging analyst will conduct troubleshooting and diagnosis of paging system issues and collaborate with IT to resolve any problems. This position will offer training and support to system users. Other duties may include light reception tasks.

Some examples of tasks include:

  • Continuously monitor on-call paging systems to promptly respond to incoming messages and alerts. This would include being available to troubleshoot issues on nights and weekends if issues arise.
  • Maintain accurate and up-to-date documentation of on-call schedules, procedures, and protocols.
  • Provide training and support to healthcare professionals on the proper use of paging systems.
  • Light reception tasks (opening door, receiving packages, other administrative tasks as assigned)

Qualifications and Education Requirements

  • Previous experience in a similar role, preferably in a healthcare setting, is required.
  • Strong understanding of technology in computer programs, preference to candidates with experience in on-call paging systems and their applications.
  • Excellent problem-solving and troubleshooting skills.
  • Effective communication and collaboration skills.
  • Ability to work independently and make quick decisions in high-pressure situations.

Preferred Skills

  • Certification in relevant technologies or systems.
  • Familiarity with HIPAA regulations and healthcare compliance.
  • Knowledge of medical terminology and workflows.


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