Technical Support Analyst
3 weeks ago
Technical Support Analyst will be responsible for troubleshooting software applications, helping with licensing, supporting end-user requests through ticketing, email and chat systems and more.
Position: Technical Support Analyst
Location: Foothill Ranch, CA
Pay Rate: $25-26/hr.
Salary: $52K upon conversion
Start: ASAP
Hours: 40 hrs/wk; M-F; Standard Shift
Duration: 3 mo. Contract-to-Hire (Fulltime Need)
Team: 2 Customer Support / IT Technicians, Customer Support Manager, Chief Product Officer
Interview: 2 Video Interviews > Start
Must-haves
- Strong Customer Service Background
- Ticketing experience
- Active Directory
- Windows 10 and 11
- Desktop Application troubleshooting
- Cloud based licensing experience
- Experience working with Virtual Machines
What are the day-to-day responsibilities?
- 2-3 years of Customer Service experience working in an IT Technical Support position for all operating systems
- Client provides their end users with a Desktop Structural Engineering Software
- Assists clients end users with desktop installations, set up issues and errors (will have instructions and template on how to troubleshoot)
- Working on the installation of the software - testing product installs
- Supporting end users with converting licenses to subscriptions
- Working side by side with two other techs
- Workload: 2-12 phone calls daily, handling 50+ tickets a week
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