Resident Relations Specialist- Crestview + Huntington

2 weeks ago

Concord, United States Peak Living Full time
Job DescriptionJob Description

Peak Living is currently seeking a qualified Resident Relations Specialist to join our team


$500 Sign On Bonus


At Peak Living, our employees love where they work We are a fast-growing property management company with communities across the United States. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles.


Overview

Under the direction of the Community Manager, the Resident Relations Specialist focuses on resident retention and customer service by supporting community operations.

Knowledge / Skills / Ability

  • Able to provide customer service to current residents and prospects as needed.
  • Independently establish priorities, manage time effectively, and fulfill assigned objectives.
  • Respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
  • Demonstrated proficiency in Outlook, Excel, Word, and basic computer skills. Previous experience in Yardi, CRM a plus.
  • Good verbal and written communication skills, strong organization skills, and ability to work well with onsite staff, customers, supervisors, corporate office associates and
  • Must be able to effectively communicate, comprehend, speak and Bi-lingual candidates are encouraged to apply.
  • Able to develop and implement resident retention programs.

Preferred Education and Experience

  • A high school diploma or equivalent

Responsibilities

  • Coordinate monthly community resident event.
  • Uphold community online reputation.
  • Support and participate in fulfilling the customer service
  • Identify areas for improvement and offer suggestions to improve the efficiency, productivity, and profitability of the property.
  • Perform any other duties as assigned by the Community Manager.

Community Inspections and Quality Assurance Review

  • Prepare move-in gifts and place them in the make ready apartments prior to move-in.
  • Inspect clubhouse, office, amenities, models, and other common areas daily to ensure they are prepared according to company standards.
  • Participate in immediate litter pickup around community exteriors and common areas to maintain community appearance.
  • Assist in unit turn inspections.

Why Join Peak Living

  • 3 Weeks of Paid Time Off (PTO)
  • 10 Paid Holidays + 3 Floating Holidays
  • Medical, Dental, and Vision Plans
  • 401k matching
  • Employee Referral Bonus Program
  • Employee Assistance Program
  • Employee Appreciation Events


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