Guest Services Supervisor
1 week ago
$40,000
Responsibilities:- Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
- Ensure consistent standards of guest satisfaction by managing the whole front office operations of the hotel
- Utilize up-selling strategies to promote hotel services and amenities to boost occupancy and profitability in the hotel
- Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
- Hospitality experience of at least 3 years is required for this role
- Showcase exceptional multitasking, communication, and management skills
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- 2+ years managing a team in a hospitality role or equivalent customer service role
- Must possess a high school diploma or equivalent certification (GED)
Hotel Indigo is an upper upscale boutique hotel brand focused on creating a uniquely local experience in each of our hotels. We deliver a beautiful perspective of the neighborhood, bringing its sights, sounds, and flavors into our spaces.
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