Practice Manager

1 week ago

Philadelphia, United States EverVet Partners Full time
Job DescriptionJob DescriptionKey Responsibilities 
Essential Duties and Responsibilities (other duties may be assigned):
 
Human Resources:
  • Plan and schedule optimal staffing for maximum productivity and service excellence.
  • Recruit, interview, and hire practice team members
  • Organize and facilitate regular team meetings and supervise team members, handling performance evaluations, disciplinary procedures, and terminations.
  • Conduct team member exit interviews, mediate personnel issues, and maintain high morale and motivation.
  • Develop and implement employment benefit programs and maintain a comprehensive set of employment policies and manuals.
  • Maintain confidential employee files and oversee team member training and development.
Financial Management:
  • Review and purchase supplies and equipment, ensuring optimal prices through periodic reviews.
  • Analyze fee schedules for services and products, adjusting as necessary to maximize profitability.
  • Manage accounts payable and receivables to ensure accurate and timely handling.
Marketing:
  • Develop and execute a detailed marketing plan in collaboration with the owner, covering internal and external marketing strategies.
  • Ensure marketing efforts yield a demonstrable ROI within budget constraints, analyze and report on marketing efforts, and manage website and social media marketing.
  • Address client inquiries and complaints, oversee client education initiatives, and measure and report client satisfaction through exit interviews.
Practice Organization:
  • Oversee all client service activities and implement strategies to enhance the client/patient experience.
  • Analyze patient throughput and scheduling, developing strategies to maximize efficiency and client satisfaction.
  • Maintain appropriate inventory systems, including setting reorder points and ensuring compliance with DEA regulations for controlled substances.
  • Establish and maintain vendor relationships and ensure equipment and building maintenance to minimize costs.
  • Collaborate with veterinarians to maintain high-quality medical standards and oversee information technology resources and practice management software.
Law and Ethics:
  • Develop and maintain a Risk Management Plan and ensure compliance with local, state, and federal laws and regulatory agencies.
  • Uphold high ethical standards set by AVMA Code of Ethics and practice confidentiality policies for employees, clients, and patients.

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