Associate Practice Manager

2 weeks ago

Philadelphia, United States Penn Medicine Full time

**Description**

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine University City (PMUC) has an outstanding leadership opportunity for an **Associate Practice Manager** to join the **Wound Care** team and work alongside some of the best medical providers in Philadelphia. PMUC, has an outstanding record of medical accomplishments, placing our patients at the core of everything we do. The “how” is important to us - how we treat our patients and each other, how we raise the bar every day to achieve excellence and how we contribute to the health of the community around us. PMUC has a community feel but is also part of the larger academic and research-based institution that is Penn Medicine. By joining PMUC, you get the best of both worlds and a genuine commitment to your professional growth and development.

**Position Description**:

- In collaboration with leadership, the Associate Practice Manager provides strategic operational leadership, supervision and direction in regard to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:

- Complexity Factors (may involve a few of the following factors of practice complexity):

- High practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments.
- Academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.
- Ensures management of daily practice operations run efficiently and effectively
- patient scheduling, billing, and coordination of services/facility(ies)
- providing quality care to patients; championing quality initiatives with the providers and staff
- maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators
- achieving financial goals related to budget
- offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores
- regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices
- complying with regulatory requirements
- serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management
- managing (directly and indirectly) practice staff

Responsibilities for this position include, but are not limited to the following:

- Employee Communication Internal Partnerships
- As requested/needed, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
- Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff. -Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.
- Internal Relationships: Employees
- Regularly meets with employees to improve communication and to build productive relationships (staff and physicians).
- Solicits feedback on how to improve performance and provides constructive feedback.

Employee Communication
- Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance.
- Champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations.

Internal Partnerships
- As requested/needed, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth.
- Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.
- External Relationships:

- Customer Relations
- Personally spends time with staff, physicians, patients, and patient families to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction.
- Ensures patient and customer satisfaction through comprehensive and conti

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