Sales Support Specialist
1 month ago
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
About the Position
Proactively communicates with customers by telephone, e-mail or portals to provide outstanding customer experiences. Resolves routine and non-routine issues and communicates solutions or requested information to the customer and all departments involved. Analyzes a customers needs and gathers other department input for follow up as required. Utilizes CRM/ Microsoft D365 F/O Dynamics to record activities and research product information. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision and reports to Business Operations Manager.
Responsibilities:
- Respond promptly, accurately, and professionally to customer inquiries
- Sales order entry, invoicing, credit note creation with supported documentation
- Professional communication with Jaeger-Unitek customers
- Coordinate with the KAM/Engineering for special part orders
- Ensures on-time delivery
- Ensure pricing adjustments and updates datasheet
- Maintain customer specific data, customer quotation processing and sales reporting
- Learn and develop best practices for the sales support function
- Creation of forecasting for production/material planning
- Liaison between Distribution Warehouse and JUS logistics team
- Completes additional tasks as assigned by Business Operations Manager or Executive Team
- Knowledge of sales office practices and procedures
- Knowledge of phone etiquette, business, spelling, grammar and arithmetic
- Knowledge of e-mail and voicemail
- Knowledge of sales transaction record keeping and reporting procedures
- Skill in using MS Word, Excel, PowerPoint and Outlook
- Skill in effective verbal and written communication
- Skill in using a computer and office equipment
- Skill in processing information and entering sales
- Skill in providing quality customer service in a courteous and professional manner
- Ability to use all program software used in a customer service role
- Ability to attempt customer issues resolution within a given time frame
- Ability to concentrate and stay focused while handing multiple projects with frequent interruptions
- Ability to adhere to schedules and follow both written and verbal directions and procedures
- Ability to work efficiently in a dependable, organized and productive manner with interruptions
- Requires 5+ years of related experience
- High volume customer experience, providing excellent service to both internal and external customers
- Ability to perform tasks with a high level of accuracy and efficiency
- Bachelors Degree preferred
- Experience with Microsoft D365 F/O preferred
- Ability to identify opportunities/problems, develop outstanding solutions alternatives and execute without managed direction
- Highly effective in time management
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