Store Manager

1 month ago

Burlington, United States L'Occitane En Provence Full time
Job DescriptionJob Description

JOB SUMMARY:

The Store Manager is responsible, both personally and through the management of our Beauty Advisor, for driving sales results, recruiting, and building talent and managing operational excellence and developing brand loyalty in order to deliver natural based products and the Provencal experience that will provide tremendous growth in sales and a high profit margin. Store Managers exhibit our key values of authenticity and respect and will lead the store with pride, passion, and confidence. 

JOB RESPONSIBILITIES:

  • Drive Sales Results
    • Meet or exceed daily, monthly and annual Key Performance Indicators by analyzing key business metrics, developing action plans, communicating ways to drive the business and managing performance of sales associates
    • Create associate schedules to ensure labor costs are managed strategically
    • Create and nurture a sense of accountability and entrepreneurial spirit within all associates to drive increased business
  • Recruit and Build Talent
    • Source, hire, develop and retain Best in Class Assistant Managers and Beauty Advisors
    • Consistently seek talent and network to create a pool of qualified candidates
    • Act as inspiration for The Way to PROSPERITY for L’OCCITANE employees; demonstrate and role model principles and behaviors and create a great place to work every day
    • Provide consistent positive and constructive feedback to deliver on brand service expectations
    • Ensure training and development of the team
    • Cultivate an environment where associates respect and adhere to Company standards of integrity and ethics
  • Manage Operational Excellence
    • Maintain, train and coach L'OCCITANE visual and merchandising standards
    • Maintain consistent communication among store team
    • Manage all areas related to stock (backroom organization, replenishment, and inventory control)
    • Ensure standard operating procedures are executed, including testers, damages and other compliance related items
    • Ensure store is neat, clean, and pristine at all times, and all housekeeping and maintenance of total store is executed daily
    • Communicate all relevant business information to the team in a timely manner
    • Manage and approve weekly payroll
    • Interact transparently with District Managers and associates
  • Build Brand Loyalty
    • Maintain strong product knowledge of the entire L’OCCITANE product line
    • Model and teach others to create a positive and impactful customer experience
    • Embrace and support our customer loyalty programs
  • People & Planet
    • Contribute to the company's waste reduction targets through their support of related in-store initiatives, such as: the Terracycle program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single use plastics, as well as by promoting our refill products to heat targets
  • All other duties or projects as assigned

KEY PERFORMANCE INDICATORS:

  • Sales
  • Customer Service
  • Talent Acquisition
  • Teamwork

REQUIREMENTS:

EDUCATION

  • Bachelor’s degree or equivalency preferred

EXPERIENCE

  • 4+ years’ work experience in retail sales with background in Luxury Boutique management a plus
  • Experience with creation and implementation of sales and business strategy
  • Excellent oral and written communication skills required
  • Intermediate math skills
  • Computer literacy including MS Office and POS software a plus
  • Ability to work evenings and weekends

SKILLS

  • Proven ability to motivate a sales force and drive results through people
  • Must possess a positive, professional and energetic attitude, a passion for customer service, selling, operational excellence and talent management

PHYSICAL & TRAVEL REQUIREMENTS

  • Occasional travel
  • Must be able to stand and walk for length of shift
  • Ability to lift up to 25 lbs

Employment is subject to verification of references and background check investigation.

All Applicants:

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