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Room Attendant

3 months ago

Vail, United States Sonnenalp Hotel Full time
Job DescriptionJob Description

The Sonnenalp is looking for a Full-time Room Attendant. This position will be open until 8/31 or until the position is filled.

Wage: $20.00 - $22.00 /hour

Typical Schedule: 8am - 4:30pm

Primary Purpose of Position

The Room Attendant is a position in the Housekeeping Department that reports to a Housekeeping Supervisor. The primary role of the Room Attendant is to learn the procedures, policies and standards required for this role at the Sonnenalp Hotel in order to develop proficiency.

Primary Purpose of Position

  • Ensure personal appearance is professional and uniform is clean and pressed at all times
  • Respond promptly to requests from guests, supervisors and other departments.
  • Organize and restock cart at the beginning and end of the shift.
  • Deliver any requested housekeeping items to guest rooms.
  • Organize work schedule to complete daily assignment of a minimum of 8 Guest rooms ensuring adherence to high quality inspection standards of at least 85%
    • Remove trash, dirty linen and room service items
    • Make beds, clean bathrooms, replace dirty linens with clean ones
    • Dust, polish and remove marks from walls and furnishings
    • Check that all appliances are present in the room and in working order
    • Straighten desk items, furniture and appliances according to prescribed layout
    • Vacuum carpets and perform floor care duties in guest rooms as well as corridors
  • Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms when asked
  • Follow all company, safety and security policies and procedures; complete safety training and certifications; properly store flammable materials
  • Report any damage of hotel property, maintenance issues or safety hazards
  • Maintain confidentiality of proprietary information and security of guest rooms
  • Support team members to reach shared goals.
  • Speak with others using clear, respectful and professional language
  • Perform other reasonable job duties as requested by Supervisors.

Education/Experience

  • High school diploma preferred
  • Basic English language skills preferred- i.e. ability to understand and respond to Guest needs and follow directions
  • Experience operating cleaning equipment preferred
  • A passion for providing customer service

Special Skills/Equipment

  • Ability to follow hotel policies and procedures
  • Attention to detail and thoroughness
  • Communication Skills - i.e. listen & respond clearly
  • Reliability/ Dependability
  • Team Cooperation
  • Integrity / Honesty
  • Ability to complete assigned work under supervision

Essential Physical Requirements

This role involves demanding physical abilities including but not limited to:

  • Must be able to stand for duration of shift
  • Ability to lift, push, pull and carry a minimum weight of approximately 25 lbs and have the ability to carry up to 50 lbs
  • Ability to kneel, bend, crawl
  • Ability to work in confined spaces
  • Ability to tolerate exposure to dust and cleaning chemicals

Benefits

  • Medical, Dental, Vision Insurance
  • Resort Discounts
  • Holiday Pay, Paid Time Off and Sick Pay
  • 401(k) Retirement Plan & Roth 401(k)
  • Voluntary Life Insurance
  • Short Term & Long Term Disability
  • Employee Assistance Program
  • Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.