Receptionist

3 weeks ago


Southern Pines, United States Vets Pets Full time
Job DescriptionJob Description

Join our dynamic team at Friendship Veterinary Imaging Center in Southern Pines, NC We are excited to announce the opening of our new outpatient diagnostic veterinary imaging center. With state-of-the-art technology, including Ultrasound, Computed Tomography, and Nuclear Scintigraphy, we offer precise diagnoses while working closely with primary veterinarians. If you’re passionate about veterinary medicine and committed to delivering exceptional care, join us in making a meaningful impact on the lives of animals and their owners.

We are seeking a friendly and dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks in a fast-paced environment. This role is vital in ensuring a positive experience for our clients and their pets, providing exceptional service and support.

Duties:

  • Greet and assis clients in a warm and professional manner, both in person and over the phone.
  • Schedule appointments and manage the imaging center’s calendar efficiently.
  • Answer client inquiries about our services, procedures, and preparation requirements.
  • Handle billing, payments, and insurance claims accurately.
  • Maintain and update client records and patient information.
  • Coordinate with veterinary technicians and veterinarians to ensure seamless patient care.
  • Address and resolve client concerns or issues promptly and courteously.
  • Assist with administrative tasks, such as filing, data entry, and inventory management.

Required Skills/Abilities:

  • Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
  • Ability to always communicate professionally and effectively and maintain professionalism in emotionally charged / challenging situations.
  • Ability to provide high quality customer service.
  • Ability to work effectively as a member of a team.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to work effectively with computers and electronics.

Physical Requirements:

  • Prolonged periods of sitting at a desk
  • Ability to lift up to 15 pounds, walk, bend, twist, reach, push and squat at times.
  • Ability to engage in clear communication.

Education & Experience:

High school diploma or equivalent. Previous experience in a customer service role, preferably in a veterinary or healthcare setting.

Perks and benefits include:

  • Competitive Pay, based on experience.
  • Tuition assistance to Penn Foster for veterinary assistants interested in becoming credentialed technicians
  • A choice between two medical plans with prescription drug benefits
  • Dental and vision coverage available
  • 401(k) Savings Plan with employer match, including immediate vesting
  • Life insurance for yourself, spouse and eligible dependents available
  • Paid time off / holidays
  • Health Savings Account available
  • Short term disability available
  • Supplemental critical illness and accident plans available
  • Uniform allowance
  • Continuing education allowance for credentialed technicians

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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