Customer Service Agent

2 weeks ago


Minneapolis, United States Home Family Care Full time
Job DescriptionJob DescriptionSalary: $23.90 - $28.10 Hourly

We are seeking a highly motivated and friendly individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional service and support to our valued customers. As a Customer Service Agent, you will have the opportunity to interact with customers, answer their inquiries, and ensure their satisfaction with our products and services.


Responsibilities:


  • Answer customer phone calls and respond to emails in a timely and professional manner.
  • Provide accurate information and resolve customer inquiries efficiently.
  • Assist customers with product selection, ordering, and tracking shipments.
  • Handle customer complaints and issues, escalating them to the appropriate department when needed.
  • Build and maintain strong customer relationships by providing exceptional service and support.
  • Identify opportunities for process improvements to enhance the customer experience.
  • Collaborate with other team members and departments to resolve complex customer issues.


Requirements:


  • Excellent communication skills, both verbal and written.
  • Strong problem-solving and multitasking abilities.
  • High level of empathy and patience when dealing with customers.
  • Detail-oriented and able to work efficiently under pressure.
  • Previous customer service experience is preferred.
  • Ability to remain calm and professional in challenging situations.
  • Proficient in using customer service software and computer systems.


Benefits

 

  • Competitive salary
  • Health insurance options
  • Retirement savings plan
  • Paid time off
  • Career development opportunities


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