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Animal Care and Experience Coordinator

3 months ago

Phoenix, United States Arizona Humane Society Full time
Job DescriptionJob Description

Every pet deserves a good life. We save the most vulnerable animals and enrich the lives of pets and people. Our mission is made possible with the hard work of our valued employees. Named "Best Nonprofit" and "Best Place to Volunteer" by our community, we offer a friendly, professional work environment with a culture that promotes innovation, compassion and excellence. (Video)


Animal Care & Experience Coordinator


The Arizona Humane Society is looking for a passionate and motivated Animal Care & Experience Coordinator to join our Animal Care & Experience team. If you are driven to inspire team members, passionate to lead and mentor a team while staying hands on and dedicated to provide a clean and caring kennel environment for shelter pets please continue to read more now


Location: South Mountain Campus / Papago Park Campus / Sunnyslope

Status: Full-time hourly

Schedule: Days, including weekends and holidays

Reports To: Animal Care & Experience supervisor

Supervises: Animal Care & Experience specialist


Paws Up For Great Benefits

  • Competitive salary
  • Medical, Dental and Vision Plans
  • Health Savings Account and Flex Spending Account options
  • Free Employee Assistance Program
  • Free Life Insurance, Short Term and Long-Term Disability
  • 401(k) with employer contribution
  • Generous PTO program
  • Up to 8 paid holidays per year
  • Continuing education, including employer Fear Free Certification
  • Discounts on veterinary services
  • Discounted bus and light rail passes
  • Employee Wellness Plans and Activities
  • Got student loans? Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program

A Day in the Life:

As an Animal Care & Experience Coordinator, you will be directly responsible for the day-to-day operations on the floor, including overseeing care, culture, relationships, and efficiencies. The coordinators' primary location is in the kennels mentoring the Animal Care & Experience team and volunteers. This role requires consistently demonstrating strong communication, conflict resolution, emotional intelligence, and critical thinking skills. You will demonstrate innovation, compassion, and excellence by ensuring all animals receive: kindness, compassion, low stress handling, positive interactions, mental stimulation, and physical exercise daily.


Job Requirements:

  • High school diploma OR GED
  • Customer service or animal experience (preferred).
  • Proficiency with or ability to learn/use Chameleon software for use with animals in shelter.
  • Have and maintain a comprehensive knowledge of all animal care and experience procedures.
  • Handle all animals humanely per our low-stress and fear-free standards; correctly use safety equipment if necessary.
  • Adhere to all established workflows to ensure the needs of the animals, the department, and the organization are met.
  • Consult regularly with the Animal Care and Experience Manager/Supervisor regarding work schedules, department procedure and any necessary corrective actions and/or employee and volunteer relation issues
  • Assist Animal Care and Experience leadership with department goals, budgets and advancement. Make recommendations and participate in departmental improvements, staff training and team building.
  • Monitor, oversee, counsel, and evaluate job performance of Animal Care & Experience Specialist.
  • Review and adjust staff schedule/assignments as needed
  • Conduct inventory, equipment and timecard audits
  • Work alongside of the Animal Care & Experience Team and volunteers in the kennels and provide coaching, training and other supportive guidance.

Work Environment / Physical Demands:

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. There may be occasional wet floors, animal noises, odors, and dander. Most time will be spent in a typical air conditioned and heated office environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Additional Information

The Arizona Humane Society is an Equal Opportunity Employer and a participant in the E-Verify program.


Ready to Join our team and make a difference every day?

Already an AHS employee? Internal applicants click internal interest form to apply

External applicants please apply with our quick 3 minute job application, if your application is selected, we will send you an invite to speak with our Recruiter to learn more about the position.



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