Sephora Account Manager

4 weeks ago

Atlanta, United States Dermalogica LLC Full time
Job DescriptionJob Description

Dermalogica stands as a beacon of innovation in the world of skincare, consistently and successfully marrying education and science with transformative beauty solutions. As a brand that resonates with discerning consumers across the world, we have established a distinguished and significant partnership with leading global retailer, Sephora.

SUMMARY:

The Sephora Account Manager (SAM) - Inside is responsible for maximizing sales and achieving company business objectives within the defined territory, ensuring excellence in selling, training/education, customer service, merchandising and operations. The SAM will build and maintain store relationships through consistent, open, and data-driven communication with Leadership and Store Selling Teams. This position will remotely motivate and influence store teams in geographically isolated doors (approximately 50 doors) through sharing knowledge by educating and coaching about the product, the brand and application. Doors will be spread primarily on East Coast and strong partnerships with Dermalogica field team will be a priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Create communication tools.
      • Establish “remote” relationships – becoming a reliable source of information and problem solving for the Sephora team.
      • Track retail sales (and services if applicable) using defined metrics to evaluate the business.
      • Timely return of all phone calls, e-mails and communication from both retail partners and corporate team
    • Create programs.
      • Deliver market information in a creative and impactful way.
      • Develop and execute programs to motivate and inspire staff. (i.e. launch box, event in a box)
      • Think creatively to identify new opportunities and support tools that will help to best serve the needs of the business.
    • Drive education
      • Partner with training manager development of educational content tailored specifically for Sephora Beauty Advisors and License Beauty Advisors.
      • Liaison with internal education teams to coordinate elevated training sessions and store visits in remote markets.
      • In-store education & support: field and in-store visit schedule to be agreed upon with RM in local territory as well as special event opportunities in remote areas.
    • Partner with Sales and Marketing to ensure engagement and execution of initiatives.
      • Ensure merchandising, product launches, promotion activities are flawlessly executed in assigned doors.
      • Execution of corporate and store led events monthly will be mandatory in-home market.
      • 70% in field and 30% remote communication.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The ideal candidate will have an esthetics license and a minimum of 3 years of sales and / or education experience within the prestige skin/retail industries in a multi-unit role.
  • Exceptional organizational and time management skills.
  • Candidates should have excellent communication abilities.
  • Candidates should possess strong knowledge of basic computer skills, including Outlook, Word, PowerPoint, and Excel.
  • Must understand nuances of social media and engage authentically.

EDUCATION and/or EXPERIENCE:

  • Esthetics license not required but recommended.
  • A minimum of 3 years of sales and / or education experience within the prestige skin/retail industries.
  • Sephora experience preferred.
  • College degree preferred.

WORKING CONDITIONS:

This position will be home based in the greater Atlanta, Georgia market.

The typical work week will be Monday to Friday, with 2 weekend days required so that the SAM gains in-store experience. Mandatory in store time monthly to ensure Inside SAM has firsthand knowledge and experience in Sephora programs.

We offer competitive salaries and significant earning potential in performance bonuses. Our outstanding benefit package include free products allowances, fitness reimbursement, domestic partner benefits and 401K matching, not to mention a host of other great perks.

To be considered for this role, please click on “Apply Now” to complete your online application. Please know that all applications are reviewed for consideration. A member of the Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer that embraces diversity.

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