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Front Desk Agent, Part-Time
2 months ago
The Homewood Suites Raleigh Cary I-40, located near the I-40 and I-440 interchange, is within easy reach of Research Triangle Park and NC State University. Guests can shop, dine, and see a movie at Crossroads Plaza, less than a half mile away. Our suites feature fully equipped kitchens and separate living and dining areas. The hotel is located at 555 Crossroads Blvd, Cary, NC 27518.
The Role:
As a Front Desk Agent, you're not just handing out room keys – you're creating memories for our guests. From warm welcomes to efficient check-outs, you’ll be instrumental in making sure every detail of a guest’s stay is perfect.
What You'll Do:
- Welcome guests with a smile that sets the tone for their stay – friendly, relaxed, and inviting.
- Assist guests with information about local hotspots, hidden gems, and hotel services.
- Manage room reservations, modifications, and cancellations.
- Turn challenges into opportunities, resolving guest issues with patience and a can-do attitude.
- Collaborate with the behind-the-scenes team to ensure guest requests are met.
- Contribute your valuable insights in team meetings and daily huddles to elevate our service game.
Your Skills and Style:
- You've got a knack for customer service, honed through past experiences, preferably in hospitality.
- Your communication is clear, friendly, and professional.
- Attention to detail is your strong suit, no request slips through the cracks.
- Technology doesn't intimidate you – you're comfortable with reservation software and basic systems.
- Pressure is just another part of the job – you stay cool under all circumstances.
- Your schedule flexibility means you're available to varied shifts, weekends, and holidays.
- A high school diploma or equivalent is your foundation; any hospitality education is a plus.
The Perks – What’s in it for You:
- Competitive compensation that recognizes your star quality.
- Comprehensive medical and dental benefits for full-time team members, available Day 1.
- Paid time off (PTO) and holiday pay to maintain work-life balance.
- Shine bright with our Team Member Recognition Program.
- Incentive plans available to all departments to reap the rewards of your exceptional performance.
- Opportunities for growth and development in a thriving hospitality environment at Parks Hospitality Group.
- Access to special discounts on stays and dining – share the love with friends and family
Get to Know Us More:
The Homewood Suites by Hilton Raleigh Cary I-40 is owned and managed by Parks Hospitality Group. We were voted a Best Place to Work in 2022 and 2023. Learn more about us by visiting our website: www.parkshotels.com.
Ready to Shine?
Step into the spotlight as a Front Desk Agent at Homewood Suites by Hilton Raleigh Cary I-40. If you're ready to create exceptional experiences for our guests and be a key player in our hospitality story, click “Apply” to submit a brief application. Let's make every stay unforgettable together.
