Member Success Manager

3 weeks ago


Chicago, United States Yogasix Southport Full time
Job DescriptionJob Description
As a Member Success Manager at YogaSix Yoga Studio, you will be responsible for ensuring the satisfaction and retention of our members by providing exceptional support, guidance, and personalized experiences. You will serve as the primary point of contact for members, addressing their needs, resolving concerns, and fostering long-term relationships to enhance their wellness journey.

Key Responsibilities:

  1. Member Engagement and Retention:
    • Build strong, trusting relationships with members through regular communication and personalized interactions.
    • Proactively reach out to members to gather feedback, assess satisfaction levels, and identify areas for improvement.
    • Develop strategies and initiatives to enhance member retention and loyalty, ensuring a high renewal rate for memberships.
  2. Support and Assistance:
    • Serve as the main point of contact for members, addressing inquiries, resolving issues, and providing guidance on studio offerings and services.
    • Assist members with scheduling classes, booking appointments, and navigating the studio's amenities and resources.
    • Act as a liaison between members and studio staff, ensuring seamless communication and coordination of services.
  3. Wellness Consultations and Goal Setting:
    • Conduct comprehensive wellness consultations with members to understand their objectives, preferences, and challenges.
    • Collaborate with members to develop personalized wellness plans tailored to their individual needs and goals.
    • Provide ongoing support and accountability to help members stay motivated and track their progress.
  4. Community Building:
    • Foster a sense of belonging and community among members by organizing events, workshops, and social activities.
    • Encourage member participation in community initiatives, challenges, and group activities to promote connection and camaraderie.
    • Actively engage with members both inside and outside the studio environment to strengthen relationships and promote a supportive wellness community.
    • Socia media posting and management
  5. Data Analysis and Reporting:
    • Utilize studio management software and CRM systems to track member interactions, monitor engagement levels, and analyze retention metrics.
    • Generate reports and insights to assess the effectiveness of customer success initiatives and identify opportunities for improvement.
    • Make data-driven recommendations to optimize member experiences and drive business growth.

Qualifications:

  • Bachelor's degree in business, marketing, communications, or related field; additional certification in customer success or relationship management is a plus.
  • Previous experience in customer success, account management, or client services roles, preferably in the health, fitness, or wellness industry.
  • Excellent interpersonal and communication skills, with the ability to empathize, actively listen, and build rapport with members.
  • Strong problem-solving abilities and a proactive mindset with a focus on delivering exceptional customer service.
  • Passion for health, wellness, and yoga, with a genuine desire to support others in their wellness journey.
  • Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
  • Ability to work independently as well as collaboratively in a dynamic and fast-paced environment.



  • Chicago, Illinois, United States 1871 Member Company Full time

    1871 - LOCATION 222 W. Merchandise Mart Plaza, Suite 1212, Chicago, IL   ABOUT 1871 The story of the Great Chicago Fire of 1871 isn’t really about the fire. It’s about what happened next: A remarkable moment when the most brilliant engineers, architects, and inventors came together to build a new city. Their innovations – born of passion and...


  • Chicago, United States Marlee (Fingerprint For Success) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The F4S Talent Pool is a pilot project designed to: Help job seekers get discovered by our partners based on their anticipated hiring needs Provide optional support and resources for job seekers in...


  • Chicago, United States AssetWatch, Inc. Full time

    Job DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...


  • Chicago, United States AMCS Group Full time

    **DIGITAL WAYS TO A CLEANER WORLD** Do you want to work for a company with Irish roots and a global impact? A leader in environmental services, AMCS is a trailblazing software company that guides and supports other businesses on their journey towards sustainability. **AMCS leads the way** The AMCS team is at the cutting edge of technology. Companies come...


  • Chicago, Illinois, United States Integral Ad Science Full time

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Senior Agency Success Manager to join our Global Agency Development team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per...

  • Success Plan Manager

    4 weeks ago


    Chicago, United States RLDatix Full time

    Job DescriptionJob DescriptionEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our...


  • Chicago, United States CADDi Full time

    Job DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...


  • Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...


  • Chicago, United States Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....


  • Chicago, United States Amazon Full time

    Description Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites including Twitch, on other high quality sites across the Amazon DSP, and on millions of devices across Streaming TV....


  • Chicago, United States PatientIQ Full time

    Job DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...


  • Chicago, United States Zego - PayLease, LLC Full time

    The Senior Client Success Manager (CSM) is a senior-level position, delivering against agreed upon success plans with our clients by empowering the customer to minimize time to value and working cross functionally to drive initiatives internally on t Client, Senior, Manager, Customer, Technology, Property Management, Business


  • Chicago, United States PAG Consulting Full time

    Description: Campaign Success Manager About the Role: The ideal candidate has strong ad operations experience, including campaign activation, performance, strategy, and planning. In this role, you will work closely with the Partner Manager team to ensure campaigns are executed flawlessly and delivered successfully, exceeding goals and KPIs. To achieve that,...


  • Chicago, United States IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: Chicago Illinois Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...


  • Chicago, United States IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: Chicago Illinois Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy...


  • Chicago, United States PAG Consulting Inc Full time

    Description:Campaign Success ManagerAbout the Role:The ideal candidate has strong ad operations experience, including campaign activation,performance, strategy, and planning. In this role, you will work closely with the Partner Managerteam to ensure campaigns are executed flawlessly and delivered successfully, exceeding goals and KPIs. To achieve that, you...


  • Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...


  • Chicago, United States mHUB Full time

    **Entrepreneur Success Associate** The position works directly with the Vice President of Programs and Engagement and the larger incubator programs team to execute mHUB programs that support the development of emerging diverse product-based startups from across the region. The Associate will be responsible for venture acceleration programs across the...


  • Chicago, United States Articulate Full time

    Articulate is looking for an Enterprise Customer Success Manager to join our amazing team! Our Enterprise Customer Success Managers (ENT CSMs) work with our largest customers to ensure they get maximum value from their investment in Articulate products. The ENT CSM will own a book of accounts within our Enterprise market segment and build & expand...