CSR - Client Experience Specialist

7 days ago

Elmsford, United States Bruni & Campisi Inc. Full time
Job DescriptionJob Description

Bruni & Campisi of Elmsford, NY is looking to hire a full-time CSR - Client Experience Specialist to tend to our HVAC and plumbing customer care needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading

This CSR - Client Experience Specialist position starts at a competitive wage of $15-$24/hr, depending on experience. You would also be eligible for fantastic benefits, including medical, dental, vision, a 401(k) plan, and profit-sharing. We also have generous paid time off (PTO) which includes paid holidays, paid vacation, paid sick days, and personal days. If this sounds like the right opportunity for you to make an impact with your exceptional customer service skills, apply today


ABOUT BRUNI & CAMPISI

Bruni & Campisi is Westchester and Fairfield's most complete home services company. Since 1979, we have added a wide range of services with the same level of quality that customers have come to expect from us. Whether they need to upgrade their home's insulation, require an emergency air conditioning repair, or are interested in converting to geothermal energy, our team gets the job done and ensures customer satisfaction.

As a family-owned company, we take care of our employees like they are part of our family. We truly value their contributions which is why we offer great benefits and competitive compensation--and we always try to promote from within. Our management is there for our team to offer support and help them to grow professionally. Come join our family


A DAY IN THE LIFE OF A CSR - CLIENT EXPERIENCE SPECIALIST

In this vital customer service role, you are the detail person We cannot provide our clients with the very best in HVAC and plumbing services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized.

You perform a variety of day-to-day administrative tasks such as answering phones, scheduling appointments, and resolving issues for customers. But, really, it's not what you do, but how you do it. You are proactive--seeing what needs to be done and doing it. You enjoy your job as you are never bored and get great satisfaction out of keeping everything in order


WORK SCHEDULE

The hours for this position vary on a rotating basis. The shifts are 7:30 am - 4:00 pm, 8:00 am - 4:30 pm, and 10:00 am - 7:00 pm Monday through Friday with occasional Saturdays.


QUALIFICATIONS

  • Customer service experience of 4+ years
  • Basic phone etiquette skills

Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you solve issues for all kinds of clients with professionalism and patience? If so, then you might just be perfect for this CSR - Client Experience Specialist position


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this office position in an essential industry, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 10523

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