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Banquet Manager

2 months ago

Miami, United States Miccosukee Resort & Gaming Full time
Job DescriptionJob DescriptionTitle: Banquet Manager

Job Summary:

We are looking for an experienced Banquet Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.

Miccosukee Casino and Resort is in growth mode with several new and exciting projects in both the short and long term – starting with a new Poker Room. These projects will enhance the total customer offering and experience, integrate technology with service for a superior delivery, and most importantly, create unique and aspirational opportunities for our guests and our team members. Our ambitious growth plans, however, can only be realized by aligning talented people with the same passion for service, and the same commitment to delivering a truly memorable experience as all of our current team members. If this sounds like you, and you also enjoy equitable compensation, terrific benefits, growth opportunities within the organization, and a whole lot of FUN at work, then we look forward to meeting you.


Qualifications

  • Previous leadership experience in Food and Beverage is required
  • Maintain physical stamina and proper mental attitude while dealing effectively with guests,
  • Management, team members, and outside contacts while working under pressure and meeting deadlines
  • Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, and withstand prolonged standing, stretching, bending and kneeling without restriction
  • Must be able to work different shifts, which may include holidays and weekends
  • Be able to work indoors and be exposed to various environmental contaminants including smoke
  • Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
  • Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
  • Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
  • Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
  • Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods
  • Must be able to obtain and maintain a Tribal Gaming License


Responsibilities

As the Banquets Manager, you'll be responsible for overseeing all aspects of our banquet operations, from planning and execution to team management and customer satisfaction. With your high energy and enthusiasm, you'll inspire and mentor a talented team to deliver flawless events that exceed our guests' expectations.

  • Direct and manage all activity related to the Banquet department, ensuring all service standards are followed.
  • Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery.
  • Coach and train the Banquet team in all aspects of the department.
  • Follow the annual budget and administer it in a fiscally responsible manner.
  • Ensure all financial reporting is maintained and accurate billing for each banquet event is recorded.
  • Respond to guest concerns and react quickly and professionally.
  • Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required.
  • Attend pre-conference meetings with clients to confirm all relevant details are communicated.
  • Balance operational, administrative and Team Member needs.
  • Conduct regularly scheduled departmental meetings.
  • Follow outlet policies, procedures and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Other duties as assigned.


This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions association with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company’s standards, work requirements and rules of conduct.

The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands

While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision.

While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.