Campus Support Manager

2 weeks ago

Memphis, United States Kappa Delta Sorority Full time
Job DescriptionJob Description

Job Description

Job Title: Campus Support Manager

Supervisor: Director of Collegiate Experience

Status: Full-Time Exempt

Job Summary: Kappa Delta understands that the current campus climate is evolving and there is a need to prioritize positive university partnerships as well as process around risk incidents or larger-scale crises. The campus support manager (CSM) reports to the director of collegiate experience and is responsible for managing university relationships, chapter risk management incidents, university hearings and membership reviews. The CSM manages process around crisis management and collaborates with the director of collegiate experience (DCE) and national vice president–collegians, and other members of the national council on process education and training.

This position supports the leadership development consultants (LDCs) by serving as the lead on crisis working teams and manages through to resolution. The CSM will manage chapter leadership and local advisors through the incident, collaborating with collegiate experience staff, staff directors and members of the National Council as needed. They will plan, support and facilitate the project management of an incident, leveraging outside resources as needed. Every violation provides an opportunity, and the conduct process is focused on education, not punishment. The goal of the conduct process is centered on restorative justice principles, including changing future behaviors with accountability and education.

This individual may travel at the request of a university or as needed as determined by the DCE. They will train a team of staff and volunteers to conduct membership reviews and serve as the team lead.

This position may be based at Kappa Delta Sorority Headquarters in Memphis, TN or performed remotely.

Essential Duties & Functions

University Partnership

  • Establish and maintain positive relationships and rapport through targeted and system appropriate interface with university counterpart and NPC/NIC headquarters counterparts
  • Strategize with the university administration to assess and understand the standing of the chapter, the campus culture, and identify patterns and effects of our individual members’ and chapter behaviors on the campus climate
  • Partner with host institutions to co-investigate high-level allegations of chapter misconduct, when permissible
  • Partner with university administration to understand expectations following an incident and develop chapter success plans and agreed upon resolutions in instances of findings of chapter misconduct
  • Serve as the staff lead for university agreements, campus statements, etc.

Crisis Management

  • Manage crisis and risk management incidents, partnering with university administration, staff, local leadership and advisors through a lens of harm reduction.
  • Serve as the staff lead on crisis working team, preparing agendas, leading meetings and facilitating discussion and direction
  • Strategize and coordinate prompt and thorough investigations, which includes coordinating with collegians, local advisors, LDCs and DCE throughout investigation
  • Track cases to ensure compliance with timelines, and identify and analyze collected documentation, data and other supporting information
  • Develop plan to follow for different scenarios (such as university probation, university investigations, membership reviews)
  • Maintain consistent, positive relationship with LDCs and DCE which includes providing routine updates as investigations progress.
  • Collaborate effectively across departments especially the directors of marketing and communications and chapter housing on risk-related incident
  • Serve as the staff lead on the membership review team, facilitating collegiate member meetings, team discussions around membership outcomes and draft follow-up report of the DCE and National Council
  • Serve as staff lead on chapter event insurance questions and insurance claims, mitigating risk as able

Department Operations

  • Produce a quarterly report for the DCE highlighting chapter and university incidents, outcomes, patterns and effects on the campus climate in consultation with CSM team and DCE
  • Serve as staff liaison to BRIT for chapter incidents as needed
  • Updating and maintaining the Membership Review Team protocol, including training team members to conduct investigations and membership reviews.
  • Review and refine existing processes and supporting documents to increase efficiency
  • Manage situations according to our policies and procedures while fact finding when situations arise
  • Provide input to the training and development team on training programs based on national best practices addressing student intervention, student conduct, and conflict resolution and reduction techniques.

Travel

  • Campus visits as requested by administration or as chapter needs arise
  • Membership reviews and investigations
  • Sorority conferences, convention, trainings and interfraternal conferences as budgeted
  • Travel could be as much as 25% depending on need

Requirements

  • Masters degree required with 5+ years of related career experience
  • Previous experience in university conduct, crisis management or project management
  • Excellent project management skills and ability to manage multiple projects simultaneously and meet deadlines
  • Strong leadership skills to lead a crisis team of multigenerational staff, volunteers and board members
  • Ability to identify problems and develop solutions that may include new processes or systems
  • Ability to work independently and take initiative while remaining detail and deadline oriented
  • Exceptional written, verbal, and interpersonal communications skills including presentation and facilitation skills
  • Excellent interpersonal/relationship building skills
  • Superior critical thinking and decision-making abilities
  • Exhibits cultural competency and understands the importance of inclusion and diversity within our chapters and campus communities
  • Exceptional work ethic and professional demeanor with a positive, flexible attitude
  • Flexible to manage crisis as needs arise
  • Membership in a fraternal organization is beneficial

Physical and Environmental Requirements

  • Must be able to operate a computer and navigate applications with a smart phone, computer, and or tablet.
  • Position may require prolonged periods of sitting.
  • Some travel may be required.
  • Must be able to use hand and arms for repetitive movement such as movement of wrists, hands, and fingers while typing.
  • Must be able to converse with colleagues via phone and computer programs.
  • If working remotely must have quiet full-time office space and sufficient internet connection.

Job responsibilities and tasks are subject to change based on the needs of the organization and at the direction of the supervisor or executive director.

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