Information Technology Desktop Support

1 week ago


Des Moines, United States Prodware Solutions Full time

Title:IT Service Desk/PC Tech-Mid

Project Duration: 12 Months

Location: Des Moines, IA Onsite


If interested, please share your resume at @adeshpande@prodwaresol.com


Job Description:


General IT Help Desk support (primarily phones, and walk up). Could get involved in some project or off phone work as knowledge and skills evolve and as need presents itself.

What technologies or systems will this contingent worker be utilizing? ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director


a. Preferred

i. Great Customer service skills (written and verbal)

ii. Ability to work in a fast-paced environment and learn things quickly.

iii. Team Player

iv. Experience with and troubleshooting O365 & Teams

v. Experience with and troubleshooting VPN / Virtual Desktops vi. Experience with and troubleshooting hardware (laptops, desktops, docks, monitors, peripherals)


b. Nice to Have

i. Experience with Active Directory

ii. Experience with Azure/MFA

iii. PowerShell scripting and/or Power Automate experience.

iv. Mac experience


High school diploma or equivalent required; computer related designation or certification preferred.

4-6 years related work experience required.

Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required.

Must be detail oriented and have strong communication, customer service, analytical and problem solving skills.

Ability to maintain confidentiality is essential.

Working Conditions: May be required to move 50-60 pounds as a physical requirement of this position. May be required to provide on call support.



Log, diagnose and resolve intermediate to advanced computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.



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