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Information Technology Desktop Support
1 week ago
Title:IT Service Desk/PC Tech-Mid
Project Duration: 12 Months
Location: Des Moines, IA Onsite
If interested, please share your resume at @adeshpande@prodwaresol.com
Job Description:
General IT Help Desk support (primarily phones, and walk up). Could get involved in some project or off phone work as knowledge and skills evolve and as need presents itself.
What technologies or systems will this contingent worker be utilizing? ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director
a. Preferred
i. Great Customer service skills (written and verbal)
ii. Ability to work in a fast-paced environment and learn things quickly.
iii. Team Player
iv. Experience with and troubleshooting O365 & Teams
v. Experience with and troubleshooting VPN / Virtual Desktops vi. Experience with and troubleshooting hardware (laptops, desktops, docks, monitors, peripherals)
b. Nice to Have
i. Experience with Active Directory
ii. Experience with Azure/MFA
iii. PowerShell scripting and/or Power Automate experience.
iv. Mac experience
High school diploma or equivalent required; computer related designation or certification preferred.
4-6 years related work experience required.
Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required.
Must be detail oriented and have strong communication, customer service, analytical and problem solving skills.
Ability to maintain confidentiality is essential.
Working Conditions: May be required to move 50-60 pounds as a physical requirement of this position. May be required to provide on call support.
Log, diagnose and resolve intermediate to advanced computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.
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