Desktop Support
3 weeks ago
Location: Atalanta GA
Duration: 12 Month Contract
Description
- Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment.
- This role will be responsible for handling all Tier 1 & some Tier 2 issues.
- The Technician is responsible for "imaging" workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.
- The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.
- The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.
- Duties will require after-hours support.
- The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.
- 2 years experience doing desktop support.
- Experience with Windows and Mac operating systems.
- Experience with cloud technologies.
- Experience doing PC Builds and deployments.
- Experience working with a ServiceNow ticketing system.
- Previous experience troubleshooting issues with applications.
- Ability to troubleshoot and resolve issues within O365 and other apps.
- Solid understanding of Azure AD.
- Excellent communication skills.
- Ability to troubleshoot VPN issues.
- Basic Networking experience.
- Provides management of domain accounts and group permissions.
- Responsible for supporting remote sites around the Airport.
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