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Front Office Representative

2 months ago

Fleming Island, United States Center for Orthopedic and Research Excel Full time
Job DescriptionJob Description

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic medicine. We are dedicated to growing with our patients. Our reach will continue to expand to meet the needs of all patients, present and future. We wish to make industry-leading five-star orthopedic care accessible to as many people as possible.

At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business Our robust benefits package includes the following:

  • Competitive Health & Supplemental Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan with company match
  • Employee Assistance Program that is available 24/7 to provide support

As Southeast Orthopedic Specialists continues to grow, we are looking for a Front Office Representative in our Fleming Island Clinic.

Please see below for the functions and requirements to be a Front Office Representative with Southeast Orthopedic Specialists.

ESSENTIAL FUNCTIONS

  • Promptly greets and acknowledges patients. Informs MAs and Providers of patient’s arrival through CPS, using Appointment Status’
  • Instructs patients in completion of medical history and patient information forms, and makes any necessary corrections to the patient's account. Obtains accurate, complete demographic and insurance information and financial contract/consent on patient paperwork, as well as reviewing patients and guarantors to obtain accurate information assuring all necessary documents are populated and signed correctly.
  • Responsible for identifying and collecting co-payments, co-insurances, and past-due account balances.
  • Explain financial requirements to the patient in response to patient questions on billing and insurance matters;
  • Responsible for accurately completing and interpreting insurance verification and benefits. Notifies patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
  • Scans all new patient or updated patient information into the computer (including photo ID, insurance cards, referrals, and patient paperwork).
  • Schedules follow-up appointments, reviews patient's insurance coverage, and notifies patient if service requires authorization or referral
  • Maintains general knowledge of insurance plans accepted by Southeast Orthopedic Specialists.
  • Responsible for maintaining a secure and accurate cash drawer. Responsible for daily balancing of cash drawer and closing Batch.
  • Maintains the strictest patient confidentiality.
  • Maintains a clean and organized front office workspace.
  • The job holder must demonstrate current competencies for the job position including a general understanding of insurance requirements.

EDUCATION

  • High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

  • Successful candidates must have experience in a medical office or healthcare setting.
  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.

KNOWLEDGE

  • Knowledge of insurance rules and regulations including eligibility and referral requirements. Able to verify the eligibility of each payer, per patient according to defined parameters.
  • Knowledge of medical terminology and HIPAA Guidelines.
  • Computer knowledge, including Windows-based programs.

SKILLS

  • Skill in customer service and an understanding of Southeast Orthopedic Specialists' code of conduct and culture.
  • Skill in communicating effectively with physicians, clinical staff, and the public.

ENVIRONMENTAL WORKING CONDITIONS

  • Normal office environment.
  • Some travel between various clinic locations.

ORGANIZATIONAL REQUIREMENTS

  • HOPCo Mission, Vision and Values must be read and signed.