Homeowner Compliance and Inspection Manager

3 weeks ago


Clearwater, United States Habitat for Humanity of Pinellas Full time
Job DescriptionJob DescriptionDescription:

Classification

Full-time, Exempt

Remote: No

Hours of work: 80 hours per pay period; Varied schedule


Reports to

Vice President of Mortgage Servicing


Job Summary/Objective:

This position will oversee and establish relationships between the affiliate and its homeowners ensuring constant communication throughout the partnership. A tenet of this position is building rapport, trust, and confidence within the Habitat homeowner community so that the expectations and responsibilities of homeownership are both recognized and complied with.

Duties/Responsibilities:

  • Develops and maintains post-closing inspection schedule.
  • Establishes direct connection with homeowners and identifies areas of training and education needed.
  • Provides hands on training for home curb appeal maintenance.
  • Serves as a Habitat for Humanity representative at homeowners’ associations board meetings when those associations were originally organized by Habitat for Humanity.
  • Provides a monthly report addressing the status of overall homeownership, identifying homeowner-related issues and needs.
  • Conducts periodic checks in locations as determined by the VP of Mortgage Servicing to look for acceptable upkeep and maintenance of Habitat homes and to make contact either physically or through door hang tags to share findings.
  • Schedules post-closing classes - Coordinates with marketing department for invite creation and with Director of Education for room reservation. Schedules class speaker as needed.
  • Attends home dedications and closings.
  • Escalates unresolved homeowner concerns to the appropriate Affiliate department for action.

Competencies:


  • Outstanding verbal and written communication skills.
  • Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
  • Professional, enthusiastic, mission driven personality.
  • Strong customer service orientation.
  • Proficient in basic computer applications, such as Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently and in team environments.
  • Enjoy working with diverse client base.
  • Ability to handle and defuse challenging situations with tact.
  • Maintains confidentiality of information.
  • Willingness to learn and take on additional responsibilities with appropriate training and supervision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


Education, Experience and Attributes

  • High School Diploma
  • Ability to read, analyze, and interpret general business information.
  • Ability to speak and write English fluently. Bilingual in Spanish is a plus.
  • Understands how to separate and combine tasks into an efficient workflow.
  • Builds constructive and effective relationships.

Physical Demands

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • On occasion, an employee may be susceptible to outside weather climate, and conditions.
  • Employees may have to work nights and weekends on occasion per the position.


Other Duties Please note this job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job but is not limited to this. Duties, responsibilities, and activities may change at any time with or without notice.

HfHPwP is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Requirements:




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