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Technology Alignment Manager
7 days ago
Responsibilities:
- Evaluate client technology landscape based on set standards
- Present and collaborate on client evaluations with vCIO
- Create and maintain up to date client profiles based on evaluations
- Provide client training on best practice usage of stack technologies
Standards:
Create, evaluate, document, update, maintain and audit standards for:
- Professional Services Automation (PSA)
- Remote Monitoring and Management (RMM)
- Document Management System
- Workstations, Servers, Laptops
- Routers, Switches, WAPs, and network devices
- Compliance (HIPPA, PCI-DSS, SOX, etc.)
- Backup, DR/Business Continuity
- Network and Endpoint security
- Mobile Device Management
- Client outreach and feedback
- Device and technology naming conventions
Policies:
Create, evaluate, document, update, maintain and audit SOPs for:
- Client onboarding
- Client Technical Alignments o Workflow charts
- Compliance change controls
Service Desk:
Collaborate with Service Desk Manager on client tasks and tickets
Maintain up to date chart of service desk team skills
Collaborate with Management team on:
- Stack SOPs
- Escalation SOPs
- Business metrics
- Project and ticket workflow
- Internal team alignment
Skills/Experience:
- 5+ years of technology experience
- Associate Degree, MCSA or equivalent technical certifications/experience
- Ability to effectively engage and maintain a relationship with clients
- Prior experience with ten or more of the following technologies:
- Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android
- Good longevity in current and past positions
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