Install Technician

3 weeks ago

Akron, United States Planet DDS Full time
Job DescriptionJob DescriptionPlanet DDS is a dynamic and rapidly growing dental software company, serving over 13,000 practices across the United States with over 118,000 users. The company delivers a complete platform of cloud-based SaaS solutions for dental practices, including Denticon Practice Management, Apteryx Imaging, Cloud 9 Ortho Practice Management, and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices.

The Installation Technician is responsible for the successful client installation of our imaging software. They work collaboratively with our Professional Services and Technical Support organizations to schedule and deliver installation activities and work remotely with our clients (dentists, office staff, and IT resources) to install, test, and enable proper software use. Installation Technicians provide education and technical support to clients and internal teams throughout the implementation process.

*This is a hybrid role working 2x per week in either our Atlanta, GA or Akron, OH offices & primarily supporting EST hours.

Responsibilities:
  • Coordinate, collaborate, and communicate proactively with internal and external parties. 
  • Advocate for client’s needs throughout the organization and drive activities and decisions that will enable a client’s successful launch.
  • Responsible for the complete and successful installation of the image software. 
  • Assist with testing of office imaging hardware to ensure it is functional post installation.  
  • Create, manage, deliver, and review project plans and deliverables.
  • Respond to calls, e-mail messages, and incident tickets in line with company policies. 
  • Lead internal and external meetings including kickoff, setup, weekly status, etc.
  • Understand and meet performance metrics related to implementation scope and timelines. 
  • Maintain understanding of new product offerings and potential impacts to active and future clients.
  • Identify and share opportunities to improve the customer journey and experience with our products. 
  • Other duties as required
Skills & Qualifications:
  • High school diploma or equivalent 
  • 2-4 years of experience in a Windows technology support function 
  • Ability to work independently and as a collaborative team member
  • Strong written and oral communication skills; ability to simplify complex technical jargon
  • Ability and availability to work weekends and evenings as needed
  • Highly organized, self-starter with exceptional attention to detail and accountable to deadlines 
  • Previous experience in a SaaS company and/or healthcare/dental industry is beneficial 

PLANET DDS CORE IDEOLOGY

Why are we here?

Unleashing dentists and their staff to focus on patient care.

Where are we headed?

In the next 5 years, Planet DDS will remain the leading provider of cloud-based technology solutions in North America, expanding to serve more than 25,000 dental practices.

How do we get there?

To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:

Collaborative – Working independently and across teams, we create scalable solutions to enable company growth

Empathetic – We are educated on the experience of our customers and feel vested in their success

Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes

Trustworthy – We operate with integrity and honest, making promises we know that we can keep

Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

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