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New Accounts
3 months ago
GENERAL DESCRIPTION:
The New Accounts / Teller II is responsible for new account functions, teller functions, and basic customer service.
ESSENTIAL FUNCTIONS OF JOB:
1. Prepare and manage expense reports.
2. Handle all return mortgage mail.
3. Accounts payable, process all appraisal payments, and process all legal fee payments.
4. Open accounts and complete maintenance on accounts.
5. Answer phones and direct them to designated servicing area-no longer answer servicing questions.
6. Order supplies, stock and maintain supply inventory.
7. Welcome calls to borrowers on all new loans.
8. Teller work for walk-in and drive-thru customers.
9. Balance vault and tellers.
10. All other duties assigned by Supervisor.
Requirements:REQUIRED SKILLS:
1. Thorough understanding of banks and investors regulations.
2. Ability to use all office machines and proficiency in computer programs.
3. Ability to communicate with title company personnel, agents, builders, and bank personnel.
4. Exceptional customer service skills.
5. Knowledge of accounting principles.
6. Must pay attention to detail and possess excellent problem-solving skills.
7. Must possess strong organizational skills with the ability to multi-task.
8. Communication Skills: Ability to read and understand simple instructions, short correspondence, notes, letters, and memos; ability to write simple correspondence. Ability to effectively communicate information and respond to questions in person-to-person situations with customers, clients, general public and other employees of the company.
9. Mathematical Skills: Ability to add, subtract, multiply and divide numbers. Ability to perform such mathematical skills using money and other forms of measurement.
10. Critical Thinking Skills: Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
11. Decision-Making: Performs work operations which permit frequent opportunity for decision-making of minor importance, and which would not only affect the operating efficiency of the individual involved but would also affect the work operations of other employees and/or clientele to a slight degree.
12. Public Contact: Regular contact with patrons, either within the office or in the field. May involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.
13. Mental Demand: Light mental demand. Operations requiring intermittent direct thinking to carry our pre-determined procedures or a sequence of operations.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS: While performing the essential functions of this job, the ITM (Interactive Teller Machine) Representative is continuously required to sit, stand, talk or hear; they regularly sit, use hands to handle or feel and frequently are required to reach with their hands and arms and occasionally stand, walk, climb or balance. They may occasionally lift, move, push, or pull up to 10 pounds. Specific vision abilities required by this job include close vision. This is an indoor position and the noise level in the work area is usually moderate. There are no harmful environmental conditions present for this position.
REQUIRED EXPERIENCE: High school degree or GED equivalent; emphasis on office skills, plus minimum of 1 year of teller / new accounts experience. 12-18 months of related experience and/or training or equivalent combination of education and experience.
REPORTING RELATIONSHIP:
This position reports directly to the SVP and the EVP of Residential Mortgage, who report directly to the President/CEO of American National Bank & Trust.
DISCLAIMER:
This job description is representative only and not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Duties and responsibilities may be changed, expanded, reduced, or delegated by Management to meet the business needs of the organization.
This document in no way constitutes an offer of employment or a contract of employment. ANB&T reserves the right to modify job descriptions, policies, or any other procedural document at any time, for any reason, with or without prior notice. High school degree or GED equivalent; emphasis on office skills, plus minimum of 1 year of teller / new accounts experience. 12-18 months of related experience and/or training or equivalent combination of education and experience.
