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Guest Services Ticket Host Winter 24 25

2 months ago

Eden, United States Powder Mountain Full time
Job DescriptionJob DescriptionDescription:

Powder Mountain is a year-round resort and real estate development project nestled throughout 10,000 acres in the Wasatch Mountains of Northern Utah. Recently acquired by Reed Hastings, Co-Founder of Netflix, Powder is committed to staying uncrowded and independent—and we’re revolutionizing the ski industry along the way. Join our mission to spark wonder by creating a unique place that fuses mountain recreation, art, and meaningful connection.


We’re looking for Big-Hearted Champions Who Pick Up the Trash. If you’re a passionate, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.


We Are:

Big Hearted - Passion, Caring & Warm, Joyful, Generous

Champions - Team - Not Family, Intolerant of Mediocrity, Tenacious, Seeks Feedback

Who Picks Up the Trash - Does What is Best for Powder and Our Guests, Resourceful, Selfless


Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams.

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.


Perks of Joining Our Big-Hearted Champions:

  • Powder Mountain Season Pass
  • Powder Mountain Season Pass for Spouse & Dependents - For Qualifying Employees
  • Buddy Passes
  • UTA Ski Bus Pass & Employee Shuttle
  • Powder Mountain Retail/Rental & F&B Facility Discount
  • Access to Expertvoice.com & Outdoordly.com and other partner discounts.
  • Powder Mountain on-snow uniform for specific roles.
  • Free On-Site Gourmet Employee Meals
  • Employee Assistance Program
  • Discounts Lift Tickets to ISAA Resorts




Requirements:

Role: Guest Services Ticket Host

Status: Full-Time & Part-Time & On-Call, Seasonal, Hourly

Environment: Indoor Tickets Sales and Outdoor Ticket Sales Assistance

Reporting To: Guest Services Manager


The Ticket Information Hosts deliver the highest quality service, accurate resort and local information while stationed at strategic posts throughout the mountain. This position is primarily an outdoor position in inclement weather. The Ticket Information Host promotes the unique products, services, and mountain features in an engaging and friendly manner. Ticket Information Hosts support the ticket office by greeting guests, explaining products, assisting with online purchases, and ticket pick up. Ticket Information Hosts can also support the Guest Service desk when available.


Job Responsibilities:

  • Proactively engage guests and deliver stellar informative service in designated areas high-volume or critical areas of resort.
  • Fully understand online purchase flow utilizing QR codes to provide clear instructions to guests for onsite sales.
  • Share in-depth knowledge of resort products, services, mountain wayfinding, current resort and local information including road closures, lift/trail openings/closures and more.
  • Greet, educate and support guests at the various mountain features, the online ticket purchase process and solving issues efficiently.
  • Immediately report emergencies, accidents, and theft to the appropriate department.
  • Implement, promote and embrace Powder Mountain’s Mission, Values and Service Essentials, and policies and procedures.
  • Set up and break down ticket line barricades and sandwich board signage
  • Take initiative to perform duties which help facilitate operations and maintain cleanliness of your work area.
  • Other duties as assigned
  • Have a positive, upbeat and friendly mindset.

Physical Requirements:

  • Must have worked at Powder Mountain within the last 2 years and be in good standing with previous manager
  • Attend annual orientation on Nov. 16, 2024.
  • In-depth knowledgeable about Powder Mountain
  • Ability to walk the guest through the online purchase process
  • Great attitude, positive mindset, and able to adapt to any situation
  • Walk on even/uneven/slippery terrain
  • Climb/descend stairs
  • Stand for long periods of time in extreme and inclement weather
  • Bend, stoop, reach, push, pull, lift objects that may be heavy (50+lbs)
  • Commitment to arriving to work on-time using personal 4x4, UTA and Powder Mountain shuttles.